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Menubar missing on reboot.

I rebooted my Macbook Air (Mac OS X Lion) and the menubar doesn't show up. The top of the desktop is blank. No date/time. No wifi icon. Nothing. When I launch an application then the menubar shows up. When I close the application no menubar. Also, when I option+right-click on the Finder icon in the Dock there is no option to relaunch Finder. When I open a folder the menubar for Finder doesn't show up. What should I do?

Mac OS X (10.7.2)

Posted on Feb 19, 2012 8:31 PM

Reply
6 replies

Feb 19, 2012 9:46 PM in response to shunted

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


As Guest, test. Same problem(s)?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:



  • Be sure your Mac is shut down.
  • Press the power button.
  • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).



Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem(s)?


After testing, reboot as usual (i.e., not in safe mode.) Post the results of steps 1 and 2.

Feb 20, 2012 4:33 AM in response to Linc Davis

Step 1: Problem persists. The new user doesn't have a menubar when all applications are closed. The pressing option+right-click on the Finder icon on the Dock there is no option to relaunch Finder.


Step 2: I'm new to Macs but I believe I can't boot in safe mode. Here's what I did (several times)


  1. Restart Mac
  2. When I hear startup tone I press and hold the Shift key.
  3. I hold until I see the normal login window. Nothing indicates that I'm logging into safe mode.
  4. I enter password as normal and hit return.
  5. Now it takes a long time. I see a grey progress bar at the bottom of the screen. I see the grey spinning wheel.
  6. After sometime the computer restarts suddenly. I don't see the desktop and haven't fully logged in.
  7. The computer shuts down and restarts. I login normally. The problem persists with something new.
  8. I have a Mathematica .nb file in my dock for easy access. The icon has changed. Normally I'd say this isn't significant but as far as I recall the problem with Finder started when I changed some settings for Mathematica.
  9. Problem continues. No menubar when all applications are shutdown. Finder is an active process. I've killed Finder and it restarts but no menubar when all applications are shutdown. Problem persists. I've killed SystemUIServer and problem persists.


Thank you for your help.

Feb 20, 2012 4:59 AM in response to shunted

Please read this whole message before doing anything.


This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.


Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software -- potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions -- they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are several lines of text in monospaced type, which are UNIX shell commands. They’re harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of running these commands, search this site for other discussions in which they’ve been used without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


To begin, launch the Terminal application; e.g., by entering the first few letters of its name in a Spotlight search. A text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.


Step 1


Copy or drag -- do not type -- the line below into the Terminal window, then press return:


kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'


Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)


Step 2


Repeat with this line:


sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(x|postfix|ntp|cups)/{print $3}'


This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.


Step 3


launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'


Step 4


ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null


Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5


osascript -e 'tell application "System Events" to get name of every login item'


Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer -- no typing, except your password. Also remember to post the output.


You can then quit Terminal.

Feb 20, 2012 6:11 AM in response to Linc Davis

Step 1: No output.


Step 2:

org.apache.httpd

com.google.keystone.daemon

com.barebones.textwrangler


Step 3:


com.wacom.pentablet

com.google.keystone.root.agent

com.valvesoftware.steamclean

com.akamai.client.plist

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae


Step 4:


/Library/Components:



/Library/Extensions:



/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

Adobe AIR.framework

AudioMixEngine.framework

Maple.framework

NyxAudioAnalysis.framework

PluginManager.framework

WacomMultiTouch.framework

iLifeFaceRecognition.framework

iLifeKit.framework

iLifePageLayout.framework

iLifeSQLAccess.framework

iLifeSlideshow.framework



/Library/Input Methods:



/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

AmazonMP3DownloaderPlugin.plugin

Flash Player.plugin

JavaAppletPlugin.plugin

Mathematica.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

Silverlight.plugin

WacomNetscape.plugin

flashplayer.xpt

googletalkbrowserplugin.plugin

iPhotoPhotocast.plugin

npgtpo3dautoplugin.plugin

nsIQTScriptablePlugin.xpt



/Library/Keyboard Layouts:



/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.google.keystone.agent.plist

com.wacom.pentablet.plist



/Library/LaunchDaemons:

com.apple.remotepairtool.plist

com.barebones.textwrangler.plist

com.google.keystone.daemon.plist



/Library/PreferencePanes:

Flash Player.prefPane

PenTablet.prefPane

TeXDistPrefPane.prefPane



/Library/PrivateFrameworks:

SymAppKitAdditions.framework

SymBase.framework

SymIR.framework

SymNetworking.framework

SymScheduler.framework

SymSystem.framework



/Library/PrivilegedHelperTools:

com.barebones.textwrangler



/Library/QuickLook:

iWork.qlgenerator



/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

Google Camera Adapter 0.component

Google Camera Adapter 1.component



/Library/ScriptingAdditions:



/Library/Spotlight:

Microsoft Office.mdimporter

Wolfram Notebook.mdimporter

iWork.mdimporter



/Library/StartupItems:

ProTec



/etc/mach_init.d:



/etc/mach_init_per_login_session.d:



/etc/mach_init_per_user.d:



Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle



Library/Fonts:

ufonts.com_new-century-schoolbook.ttf



Library/Input Methods:

.localized



Library/Internet Plug-Ins:



Library/Keyboard Layouts:



Library/LaunchAgents:

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

com.akamai.client.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.FB4CD100-91AC-4FAE-80E1-582 FB31EF5B1.plist

com.apple.CSConfigDotMacCert-XXXXXX@me.com-SharedServices.Agent.plist

com.valvesoftware.steamclean.plist



Library/PreferencePanes:

.DS_Store



Library/Services:

NoteBookHelper.service



Library/Spotlight:

NoteBook.mdimporter


Step 5:


iTunesHelper

Feb 20, 2012 6:44 AM in response to shunted

You're running FileVault, which means that you can't log in in safe mode. I can only guess whether any of your system modifications is causing the problem, but if I had to pick one as the likely culprit, it would be the "Nalpeiron" copy-protection rootkit. Part of it is installed at /Library/StartupItems/ProTec. I don't know where the rest of it is, if any, or how to uninstall it, but you should at least be able to deactivate it by moving or deleting that item and rebooting. Do this only if you know how to reinstall it with the correct permissions. Whichever application installed it won't work.

Menubar missing on reboot.

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