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Helpful answers
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Feb 20, 2012 5:48 AM in response to BeckyDixon17by Ingo2711,Did you already try this?
- Reset iPod by holding down the Sleep/Wake button and Volume Down button until you see the Apple logo appear. If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes.
- If the Apple logo does not appear, or if the iPod is not seen in iTunes, try putting the iPod into disk modeand restoring:
- Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).
- When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.
- While the device is in disk mode, connect it to iTunes and try to restore.
copied from iPod nano (6th generation): Hardware troubleshooting