Q: Sad face in my ipod 5th generation, what to do??? help

Sad iPod icon with exclamation point

This also relates to the diagnostic software noted above. The icon means that the disk scan was not able to recover the hard disk data. When this happens, try the steps here first.

In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.

Sad face is a sign of hardware error, like dead battery or motherboard is drowning in beer or coke.

If it is under warranty, bring it in to Apple Genius Bar, else 3rd Party iPod service.

Have a nice day!