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I'm getting a replacement iPhone 4S...

The battery life on my iPhone is TERRIBLE. So I rang apple and they're going to send out a box for my iPhone with instructions on how to send it in. I'm wondering do I need to put the headphones or USB in with it and if I don't, do you not get a new iPhone box with your replacement?


How long does it take them to send a replacement from your experiences?


And finally will this iPhone be a refurbished one and by refurbished does that mean that it was once used by somebody else?? :/


Thanks for the help ! 🙂

iPhone 4S, iOS 5.0.1

Posted on Feb 20, 2012 10:54 AM

Reply
18 replies

Feb 20, 2012 1:28 PM in response to TomoK12

Fust follow the instructions you get with the shipping box. Typically you're told NOT to send anything other than the phone itself. Do not send the charger, cable or headphones.


Replacements are made from service stock. They could be new or refurbished by Apple. If they are refurbished, they are given new serial numbers and should be indistinguishable from new.

Feb 20, 2012 1:30 PM in response to wegras

Peter Gillespie wrote:


No you do not send accessories .The replacement will be a

refurbished (as new) iPhone4S

You will not be able to detect it is not new ( I have had 2x various refurb iPhones)

and the refurbished units are "brown box" without any accessories

I'm after paying €799 for the **** phone, you'd think they'd give a new version, I've heard a lot of problems from people with refurbished versions. Can I request a new version? Is it at all possible I could get a new version?

Feb 20, 2012 1:43 PM in response to KiltedTim

KiltedTim wrote:


No. South Korea is the only country on the planet where manufacturers are required to replace items under warranty with new ones. Replacing electronics with refurbished service stock is standard practice throughout the industry.

But why does it say on my network's (Mobile) website that refurbished iPhones are much cheaper. I never thought I'd pay Almost eight hundred euro for a refurbished product.

Feb 20, 2012 2:32 PM in response to TomoK12

are you saying you are paying for the replacement? shouldn't be the case. If you meant you paid 799 for the original phone, the fine print says that replaements under warranty may or may not be new phones.


You may still get a brand new iphone, the 4s is new enough that replacements are not necessarily refurbished.


however, I have always been happy with my apple refurbished products. Never have I been able to identify any difference between their refurbished products and their new ones. In fact, I'd say they are better than brand new - because any potential defects are already taken care of. You will not know the difference, both a new iphone replacement and a refurbished iphone replacement will come in the same packaging.

Feb 20, 2012 2:41 PM in response to danbi84

danbi84 wrote:


are you saying you are paying for the replacement? shouldn't be the case. If you meant you paid 799 for the original phone, the fine print says that replaements under warranty may or may not be new phones.


You may still get a brand new iphone, the 4s is new enough that replacements are not necessarily refurbished.


however, I have always been happy with my apple refurbished products. Never have I been able to identify any difference between their refurbished products and their new ones. In fact, I'd say they are better than brand new - because any potential defects are already taken care of. You will not know the difference, both a new iphone replacement and a refurbished iphone replacement will come in the same packaging.

I'm just saying I payed €799 for a NEW iPhone 4S, I shouldn't be just slapped with a refurbished one just because Apple didn't spend enough time thinking the battery through.

Feb 20, 2012 3:48 PM in response to TomoK12

I am now on my 3rd Iphone 4S. I had to return mine and I did not return anything but the phone. Kept everything else, Apple sent me all new stuff in the new box so now I have more than one charger and more than one pair of headphones. Also, On the last 4s I received, when i went to set the phone up, it had someone elses email stored in it as if it belonged to them first. I asked Apple about this and they said they do not send out refurbished phones but I am not so sure I believe that as the first tech support person said it was policy to replace your phone with a refurbished phone. Who knows.


But to answer your question, no, you don't need to send the extras with your phone and it is about a 4 day period from the time you mail your old phone till you get your new one. If you have an apple authorized dealer near by Apple can arrange for you to exchange it there.

\

Hope this helps

I'm getting a replacement iPhone 4S...

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