ronbo-hi2334

Q: Why doesn't my airport express work in Japan

I have tried to use my Airport Express in Japan without success.  Any ideas or suggestions on why or how to correct the problem.

Posted on Feb 20, 2012 1:03 PM

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Q: Why doesn't my airport express work in Japan

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  • by Joseph Kriz,

    Joseph Kriz Joseph Kriz Feb 20, 2012 1:25 PM in response to ronbo-hi2334
    Level 5 (5,144 points)
    iPhone
    Feb 20, 2012 1:25 PM in response to ronbo-hi2334

    A little more info would help...

     

    Did you plug it in to the wall? Do you see any colored lights on the front? If so, what color?

     

    What are you trying to do with it? Set it up as to "Create a wireless network" ?

    or something else?

  • by ronbo-hi2334,

    ronbo-hi2334 ronbo-hi2334 Feb 20, 2012 4:08 PM in response to Joseph Kriz
    Level 1 (0 points)
    Feb 20, 2012 4:08 PM in response to Joseph Kriz

    Thank you for your response.

    The Airport Express works in the US.  I used it just before I left for Japan. Most of Japan still uses ethernet cables and hard wire your PC for internet connections.  I am using an iPad2 now and wanted wireless network.

    I plugged the Airport Express into the outlet, 100v 60hz. Initially a Green Light came on, then turned to Yellow.

    I plugged the LAN connection into the AP EX and the Yellow light maintained.  I tried the following:

    1. disconnect/reconnect the LAN line.

    2. unplugged the AP EX from the outlet (with the LAN connection) and then reconnected the electricity.

     

    The Yellow indicator light stayed on and the AP EX would not broadcast.

     

    Any thoughts or suggestions will be appreciated.

  • by Joseph Kriz,

    Joseph Kriz Joseph Kriz Feb 20, 2012 4:26 PM in response to ronbo-hi2334
    Level 5 (5,144 points)
    iPhone
    Feb 20, 2012 4:26 PM in response to ronbo-hi2334

    It sounds like it hasn't been setup for your location and your Internet Provider...

     

    I would reset the device and start from scratch...

     

    Plug the ethernet cable in from you provider and follow these instructions from Apple.

    http://support.apple.com/kb/TS1589

     

    Also see this article on resetting the base station

    http://support.apple.com/kb/HT3728

  • by Tesserax,

    Tesserax Tesserax Feb 20, 2012 6:24 PM in response to ronbo-hi2334
    Level 9 (54,363 points)
    Wireless
    Feb 20, 2012 6:24 PM in response to ronbo-hi2334

    In addition to Joseph's comments, be aware that on the 2.4 GHz band, the US AirPort is limited to channels 1-11. Japan also uses channels 12-14. Also a number of 5 GHz channels used in the US are not available in Japan. (ref: Wikipedia: List of WLAN channels)