Complaints to apple about my visit

And if your issue is WITH the store manager at the Apple Store (Apple La Encantada) 2905 E Skyline Dr, Tucson, AZ 85718), whom do you call? Doesn't sound like I can find a regional or territorial supervisor to whom she reports. Probably won't be able to escalate to a Western VP of Retail...or SVP of National Retail in Cupertino...or Phil Shiller. But SOMEONE should be tracking negative feedback on the steep decline in customer experience at Apple Stores.

Hello,

I just had the worst experience at the Apple Store on Walnut Street in Philadelphia. My tech left in the middle of fixing my phone and never returned. I had to ask someone else for help, and he was just as confused as the tech. I plan to sell all my Apple Devices and buy a much better phone like my colleagues in China. The Apple Phone is ranked 5 in China, and should be ranked a 10 (far below Samsung). This company is terrible!

Worst location ever 2126 Abbott Martin rd Nashville tn 37215. Took my phone in to the apple store in green hills mall.. I spoke to nick Reese and Matt bates about my issue with my phone. Very rude people, did not even try to help. My phone is still having issue such as phone glitches, and it freezes as well.

Mina_mody wrote:

Worst location ever 2126 Abbott Martin rd Nashville tn 37215. Took my phone in to the apple store in green hills mall.. I spoke to nick Reese and Matt bates about my issue with my phone. Very rude people, did not even try to help. My phone is still having issue such as phone glitches, and it freezes as well.

Complaining here about the service will accomplish nothing. Return to the store and ask to speak to the manager.

Dear Jimi

Good morning

I am using last more than 5 years very good.

I need one small support. Whatsapp I am not able to broadcast forward voice message. One year back I am able to in iPhone and android device but not working in iPhone. Please do needful.

Jose dhaya wrote:

I am using last more than 5 years very good.

I need one small support. Whatsapp I am not able to broadcast forward voice message. One year back I am able to in iPhone and android device but not working in iPhone. Please do needful.

This is a user-to-user support forum. The post you're replying to is five years old. You should start your own thread for your question.

You should also consult WhatsApp support as it is not an Apple product.

https://www.whatsapp.com/faq/

I've scheduled to repair my phone and got late 10 minutes. They cancel my schedule and did a new one. Ok, because I was latte. Now, they're latte one hour from my new schedule time and they said that's ok. Why the rule runs for me and do not for Apple? It's UN respectful!

DanielaFS wrote:

I've scheduled to repair my phone and got late 10 minutes. They cancel my schedule and did a new one. Ok, because I was latte. Now, they're latte one hour from my new schedule time and they said that's ok. Why the rule runs for me and do not for Apple? It's UN respectful!

This is a user-to-user technical support forum. If you have a complaint with an experience in an Apple Store, you should make your concerns known to the store manager.

Marq2017 wrote:

Hello,

I just had the worst experience at the Apple Store on Walnut Street in Philadelphia. My tech left in the middle of fixing my phone and never returned.

What did the store manager say when you complained?

SebastoUser wrote:

Come to Frankfurt in Germany, and you will see, they are even arrogant. In Philadelphia too?

No, I've never had a problem in Philadelphia. In fact, I've never had a problem with people at any Apple Store. I treat them with respect and they treat me with respect and provide me with excellent service. A Genius at the Walnut Street store fixed my five year old MBA at no charge.

Sorry about your experience, but to lodge a complaint you need to contact the store manager. As for the genius bar, you need to make an appointment. This can be done online at the store's site. You can walk-in, but for most stores you're gonna wait several hours, if you get in at all. Still doesn't justify your treatment, but you need to talk to the store manager regarding this.

Im sorry to hear about the service you experienced.

What I would suggest is to either ;

1 - Return to the store and ask to speak to the manager.

2 - Call Apple's customer service in your country and inform them of the complaint.

3 - Leave feedback here http://www.apple.com/support/feedback/

If in future you make an appointment at the genius bar, after your visit you are normally contacted by email asking if you would like to give feedback about your visit and the service.

Call the Apple retail store where this happened and ask to speak with the store manager. They are resonsible for taking action regarding unsatisfactory customer visits.

This is a user-to-user technical support forum, so not the proper place for this. Apple won't see it here. You should really complain to the manager at the Apple Store in question. Although the Genius Bar is often booked solid, and has little to no time for walk-ins, that could have been explained to you in a kinder way. Keep in mind that the person you dealt with is an individual who may have simply been having a really bad day.

did you ever get to the bottom of this, I have a complaint about my local Apple store manager and i canot get any help on the phone or on line...are apple making it deliberately difficult?