Complaints to apple about my visit

Hello,

I just had the worst experience at the Apple Store on Walnut Street in Philadelphia. My tech left in the middle of fixing my phone and never returned. I had to ask someone else for help, and he was just as confused as the tech. I plan to sell all my Apple Devices and buy a much better phone like my colleagues in China. The Apple Phone is ranked 5 in China, and should be ranked a 10 (far below Samsung). This company is terrible!

And if your issue is WITH the store manager at the Apple Store (Apple La Encantada) 2905 E Skyline Dr, Tucson, AZ 85718), whom do you call? Doesn't sound like I can find a regional or territorial supervisor to whom she reports. Probably won't be able to escalate to a Western VP of Retail...or SVP of National Retail in Cupertino...or Phil Shiller. But SOMEONE should be tracking negative feedback on the steep decline in customer experience at Apple Stores.

I've scheduled to repair my phone and got late 10 minutes. They cancel my schedule and did a new one. Ok, because I was latte. Now, they're latte one hour from my new schedule time and they said that's ok. Why the rule runs for me and do not for Apple? It's UN respectful!

Im sorry to hear about the service you experienced.

What I would suggest is to either ;

1 - Return to the store and ask to speak to the manager.

2 - Call Apple's customer service in your country and inform them of the complaint.

3 - Leave feedback here http://www.apple.com/support/feedback/

If in future you make an appointment at the genius bar, after your visit you are normally contacted by email asking if you would like to give feedback about your visit and the service.

Mike Being wrote:

Suggestion for Apple folks, why instead of making customers wait to leave an apple product for repair, go through an unnecessary appointment process why not give me a receipt check my Apple product and send me a quote on email, text or call me?

If you want to make a suggestion to Apple, this is not the place. They're not reading here. Use the Feedback link:

http://www.apple.com/feedback

Or, click on the Contact Us link at the bottom right of every page for more ways on how to contact Apple.

Sorry about your experience, but to lodge a complaint you need to contact the store manager. As for the genius bar, you need to make an appointment. This can be done online at the store's site. You can walk-in, but for most stores you're gonna wait several hours, if you get in at all. Still doesn't justify your treatment, but you need to talk to the store manager regarding this.

This is a user-to-user technical support forum, so not the proper place for this. Apple won't see it here. You should really complain to the manager at the Apple Store in question. Although the Genius Bar is often booked solid, and has little to no time for walk-ins, that could have been explained to you in a kinder way. Keep in mind that the person you dealt with is an individual who may have simply been having a really bad day.

Sorry Jimi. I have a similar issue.

I am an ardent user of apple products and you will notice this from the number of devices registered under my apple user ID (****). I have 4 devices in total -MacBook Pro; iphone 6; iPhone 6 (for my son) and an IPad as I believe very much in the functionality and simplicity of the apple products. But you will agree with me that my high regard for Apple is in no way an excuse to get insulted over its products.

It all started about a week and a half ago when my i phone 6 was unable to connect to available mobile network and it kept searching endlessly. I tried several methods to solve the issue including turning off the phone to no avail. An authorized Apple representative (Amsys Soho W1F 7LZ) recommended that the phone be reset which was done but thereafter the phone could not be restored (Error 50). I therefore booked a Genius Bar appointment at the Apple Covent Garden store in London after also trying to resolve the issue with Vodafone with no luck.

During the discussion with the Apple rep. at Covent Garden, who frankly was very polite and courteous, I was made to understand that I will need to make a payment of £229 to get a replacement which I was quite unhappy with as my phone was only 4 weeks out of warranty and the malfunction was one of the manufacturer's and not due to any fault of mine. I therefore requested that the matter be escalated to a more senior person. This is when Eric **** was introduced. Eric was not only very rude but also very impatient in trying to understand my point of view which honestly might have been wrong but there is a way and manner issues should be handled politely. Eric was trying to prove that I did not understand what a warranty means and was particularly insulted when he stated that 'In his own world, a warranty means........' Which I not only find derogatory but also racist in nature.

I ended up paying the £229 to get a replacement even though I felt a replacement without any fee should have been more appropriate but I also thought it necessary to formally make a complaint about this issue which is quite at variance with other in store Apple reps I have dealt with in the past.

I did make it clear to Eric that I was going to make this complaint when I was leaving the store yesterday (Monday 15/8) and would have copied this mail to him if I had his e mail address.

thank you.

<Personal Information Edited by Host>

Altigrags wrote:

I did make it clear to Eric that I was going to make this complaint when I was leaving the store yesterday (Monday 15/8) and would have copied this mail to him if I had his e mail address.

No one from Apple is going to see the complaint here. This is a user-to-user technical support forum. You should call or go see the manager of the store to make your complaint. You can also use the Contact Us link at the bottom right of every page for more information on how to contact Apple.

Suggestion for Apple folks, why instead of making customers wait to leave an apple product for repair, go through an unnecessary appointment process why not give me a receipt check my Apple product and send me a quote on email, text or call me?

This is worst than going to the doctor, wait and wait some more.......

Customer Service is not just to be polite, in the end if I have to waste a ridiculous amount of time one may think twice before buying anything Apple.

Worst location ever 2126 Abbott Martin rd Nashville tn 37215. Took my phone in to the apple store in green hills mall.. I spoke to nick Reese and Matt bates about my issue with my phone. Very rude people, did not even try to help. My phone is still having issue such as phone glitches, and it freezes as well.

Mina_mody wrote:

Worst location ever 2126 Abbott Martin rd Nashville tn 37215. Took my phone in to the apple store in green hills mall.. I spoke to nick Reese and Matt bates about my issue with my phone. Very rude people, did not even try to help. My phone is still having issue such as phone glitches, and it freezes as well.

Complaining here about the service will accomplish nothing. Return to the store and ask to speak to the manager.

Dear Jimi

Good morning

I am using last more than 5 years very good.

I need one small support. Whatsapp I am not able to broadcast forward voice message. One year back I am able to in iPhone and android device but not working in iPhone. Please do needful.

Jose dhaya wrote:

I am using last more than 5 years very good.

I need one small support. Whatsapp I am not able to broadcast forward voice message. One year back I am able to in iPhone and android device but not working in iPhone. Please do needful.

This is a user-to-user support forum. The post you're replying to is five years old. You should start your own thread for your question.

You should also consult WhatsApp support as it is not an Apple product.

https://www.whatsapp.com/faq/

DanielaFS wrote:

I've scheduled to repair my phone and got late 10 minutes. They cancel my schedule and did a new one. Ok, because I was latte. Now, they're latte one hour from my new schedule time and they said that's ok. Why the rule runs for me and do not for Apple? It's UN respectful!

This is a user-to-user technical support forum. If you have a complaint with an experience in an Apple Store, you should make your concerns known to the store manager.