Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4 not receiving emails.

My iPhone 4 stopped downloading emails last Friday. I have never had any problems before and have not changed any settings. I have received several hundred emails since then; I can get them on the PC but not the iPhone? Any suggestions?

iPhone 4 (8GB), iOS 5.0.1

Posted on Feb 21, 2012 7:55 AM

Reply
24 replies

Feb 21, 2012 2:20 PM in response to Ingo2711

I thought that was going to work because it starting downloading emails. But it just downloaded an apparently random assortment of older emails. So I started with emails that just went up to last Friday, and now my most recent email is from February 10. Perhaps I should mention that the problem is confined to emails on my account with my ISP Centurylink.net. My gmail account appears to be working fine.

Feb 21, 2012 5:28 PM in response to Lewis011

I have now done a complete reset and restore form backup and still have the the same issue. I can download old emails (1000 of them, if I want), but nothing recent. Before I started messing around, I had emails up to February 17; now the most recent ones I can get are from February 10. This email account works fine on my PC, and my gmail account works fine on my iPhone. I'm baffled!

Feb 22, 2012 8:05 AM in response to Ingo2711

Ingo2711, thanks for all the help! I use Mozilla Thinderbird on my PC as my email client. It is and has been set to leave messages on the server. I'm really at a loss here. No settings were changed on the PC or the phone. The phone just stopped getting emails from one account. As a workaround, I set gmail to fetch emails from centurylink since the phone still gets emails from gmail.

Centurylink was no help. As soon as the tech started explaining about how Apple doesn't do Flash, I knew I wasn't going to get anywhere with them.

May 2, 2012 9:38 PM in response to Lewis011

Lewis011, wondering if you ever figured out the magically fix. I am having the same exact problem. Everything mentioned here has been tried. April 12th was the last day I received mail in my Inbox (Go Daddy) account. I switched to an IMAP account the end of March and got everything set up on my Mac and iPhone with the intention of adding an iPad shortly. This happened and now I don't know!


I have deleted the account numerous times. Not only deleted the account but then restarted and the added it back in. I have been working with an Apple advisor and we have tried various port settings which I had also tried before contacting Apple for support. I can send mail from the account but cannot recieve in the Inbox.


Here's the kicker, on the Mac, I can move an email from the Inbox into one of my various folders I have made. Then go to my iPhone and go to that folder and there is the email. So I can see recent emails if I move them into folders but I cannot see those same emails in the Inbox.


I would be so grateful for any extra advise from anyone.


PS - iPhone 4S Version 5.1

May 3, 2012 6:15 PM in response to Lewis011

Here is what helped fix my issue:


I had a problem where suddenly I couldn't receive incoming emails, then I started receiving some, which were totally random. I read on a Comcast forum a possible problem and fix. Here it is:


Apparently there may be a corrupt email which has stopped further emails from forwarding to the iphone. On your desktop computer, open you email web account using the providers website. Move all of your emails from your Inbox into a subfolder (create a new one if you have to.) If you have a lot of emails, move the most recent ones to at least the time/date the problem started. Once you move the emails over, send yourself a brand new email. Go back to your iphone and fetch to retrieve your new emails. The email you just sent should arrive in your iphone Inbox along with any old emails that you did not move over to the subfolder.


This fixed my problem so I hope it works for you all!

iPhone 4 not receiving emails.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.