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Lewis011 Level 1 (0 points)

My iPhone 4 stopped downloading emails last Friday.  I have never had any problems before and have not changed any settings. I have received several hundred emails since then; I can get them on the PC but not the iPhone? Any suggestions?

iPhone 4 (8GB), iOS 5.0.1
  • Ingo2711 Level 7 (22,538 points)

    Did you try to reset the phone by holding the sleep and home button until the Apple logo comes back again?

    You will not lose data doing a reset.

    If this does not work, try to delete the mail account and set it up again.

    Also have a look here. iOS: Unable to send or receive email

  • Lewis011 Level 1 (0 points)

    Thanks, but the hard reset did not help. Neither do resetting network settings. I can connect to the Internet with safari, and I can receive email on my PC, so it's not the network and it's not the mail server. 

  • Ingo2711 Level 7 (22,538 points)

    Did you already try to delete the mail account on your phone, restart your device and set up the mail account again?

  • Lewis011 Level 1 (0 points)

    I thought that was going to work because it starting downloading emails.  But it just downloaded an apparently random assortment of older emails.  So I started with emails that just went up to last Friday, and now my most recent email is from February 10.  Perhaps I should mention that the problem is confined to emails on my account with my ISP  My gmail account appears to be working fine. 

  • Lewis011 Level 1 (0 points)

    I have now done a complete reset and restore form backup and still have the the same issue.  I can download old emails (1000 of them, if I want), but nothing recent.  Before I started messing around, I had emails up to February 17; now the most recent ones I can get are from February 10.  This email account works fine on my PC, and my gmail account works fine on my iPhone.  I'm baffled!

  • Lewis011 Level 1 (0 points)

    I apologize for replying to my own post, but I just realized I can send emails from the iPhone using the centurylink account. I still cannot receive any recent emails fromn that account.

  • Ingo2711 Level 7 (22,538 points)

    Are you using a POP account? Using a POP account with multiple devices

  • Lewis011 Level 1 (0 points)

    Ingo2711, thanks for all the help!  I use Mozilla Thinderbird on my PC as my email client.  It is and has been set to leave messages on the server. I'm really at a loss here. No settings were changed on the PC or the phone. The phone just stopped getting emails from one account.  As a workaround, I set gmail to fetch emails from centurylink since the phone still gets emails from gmail. 

    Centurylink was no help.  As soon as the tech started explaining about how Apple doesn't do Flash, I knew I wasn't going to get anywhere with them.

  • Ingo2711 Level 7 (22,538 points)

    If the Centurylink mail account on your computer is still able to download mail from the server, try to replace the account info on the phone with the one on the computer?

    This option can be found in the Advanced section of the Info pane with your phone connected to iTunes.

  • Lewis011 Level 1 (0 points)

    Another good idea, but alas, no luck.  Apparently Thunderbird is not supported because mail is grayed-out ans hte pane reads "No suppotred mail application can be found."

  • Lewis011 Level 1 (0 points)

    And mid-afternoon today, as suddenly as it stopped, the phone started retrieving emails from the Centurylink account again.  No idea what started the 4-day break, or what caused it to end.  At any rate, thanks to lngo2711 for many good ideas!  I hope they help somebody!

  • Ingo2711 Level 7 (22,538 points)

    Glad it's working again

  • maraft Level 1 (0 points)

    Lewis011, wondering if you ever figured out the magically fix. I am having the same exact problem. Everything mentioned here has been tried. April 12th was the last day I received mail in my Inbox (Go Daddy) account. I switched to an IMAP account the end of March and got everything set up on my Mac and iPhone with the intention of adding an iPad shortly. This happened and now I don't know!


    I have deleted the account numerous times. Not only deleted the account but then restarted and the added it back in. I have been working with an Apple advisor and we have tried various port settings which I had also tried before contacting Apple for support. I can send mail from the account but cannot recieve in the Inbox.


    Here's the kicker, on the Mac, I can move an email from the Inbox into one of my various folders I have made. Then go to my iPhone and go to that folder and there is the email. So I can see recent emails if I move them into folders but I cannot see those same emails in the Inbox.


    I would be so grateful for any extra advise from anyone.


    PS - iPhone 4S Version 5.1

  • blkbrds Level 1 (0 points)

    the hard reset worked, but I had to be reminded how to do a "hard reset".

    Thank you

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