3 Replies Latest reply: Feb 22, 2012 9:02 AM by pattwist
pattwist Level 1 (0 points)

Hi.  Newbie here.  Tried searching for this issue and came up empty.


Here's my probem.  I added my work email account to my iPhone.  I can receive emails to this account, BUT ONLY WHEN I DO NOT HAVE ENTOURAGE OPEN.  If I have Entourage open and running on my desktop computer any emails I receive do not end up going to my iPhone then only arrive at my inbox in Entourage.  However, if Entourage is closed I receive the emails on my iPhone and then when I open Entourage the emails I received on my iPhone are in my inbox as well.


Anyone understand what I mean, and know what the issue is? 




<Edited by Host>

iPhone 4S
  • Templeton Peck Level 9 (61,417 points)

    That's standard behavior for a POP account.  When retrieved on one device, it deletes it from the server.

  • Lawrence Finch Level 8 (35,028 points)

    Yes, you have a POP3 email account and Entourage is deleting the messages from the server when it downloads them. This is normal for POP3 email, which was originally designed when not one thought you would ever have more than one device to retrieve email. If your provider offers IMAP you can change both Entourage and your iPhone to use that, which keeps the master copy of email on the server. The workaround is to change your Entourage settings to not delete email from the server when retrieving it. The downside to this is that you will have to read all email twice and delete it twice.


    BTW, it's a bad idea to post your email address in a public forum. It is harvested by spammers.

  • pattwist Level 1 (0 points)

    Thanks so much.  Just changed my settings in Entourage and I'm receiving emails at both locations.  This has been a lifesaver.  I really appreciate your time and advice.  Thanks again!