apple tv ethernet connection not working

Bought my apple hockey puck a while back in fact I upgraded to the latest and greatest. Well have had some problems myself. For one, to get the system to get turned on an recognized by my Samsung TV I had to unplug the puck, let it sit for a bit then plug it back in then it would work. Hot-wired an ethernet cable to it until that stopped working as well so here is what I did. SOLUTION: I restored my apple TV to factory settings and by doing so received the latest updates. Here is what you need: USB C to USB A cable that can both charge and data transfer. The latter is the most important. Basically follow the instructions from the attached link. Here are the positives; it will reset your puck, and update to latest software / firmware etc, thats a good thing, However if you have lots of stuff on it apps, photos games etc yeah that will pretty much get deleted. BUT you could save it all. All I needed to do was to download my old apps. Anyhow hope this helps https://support.apple.com/en-au/HT202118

Rob

I have had an apple TV for several years. Always used WiFi. It has progressively deteriorated in performance over the years. Downloading a rental will take a long time, sometimes the estimate is over 16 hrs to download a movie. I then restart my router and other trouble shooting tips to improve and eventually it works, but a major hassle. I ran Ethernet cord from my router to it months ago but no matter what I do it will not recognize being connected to Ethernet. It is not uncommon for it to lose its wifi connection in the middle of a show. Fortunately I have a smart TV with an Ethernet that seems to work. For now I will transition to using the smart TV for Netflix viewing (which was my primary use of the Apple TV).

I am sorry to say that as Apple, Microsoft, Google, Amazon become ever more powerful and crush all their competition, we are going to see less innovation and we as consumers and business owners are going lose the benefits that competition brings us all. These giants will and are showing indifference if not outright hostility to dissatisfied customers, especially if our numbers are small enough to be ignored.

what is te thernet cable connected to in the other end?

if it's your computer you have to do a lot of setup there to share network

what depend on your operating system

if it's not your computer and anything else then a switch or router then it's not likely to be compatible

Apple refuses to deal with this in the support communities from what I have seen. My Apple TV worked great on the Ethernet port forever until software 4.4.4(3330) was loaded to my Apple TV and now the Ethernet port doesn't work anymore. My computer works great on the same cable feeding this port but the Apple TV won't work for anything. Maybe eventually Apple will wake up and pay attention to the fact that they broke something in the last software load.

Ethernet works fine for me on 4.4.4 so there must be more to it than just the software.

SanDiegoStewart wrote:

Apple refuses to deal with this in the support communities from what I have seen. My Apple TV worked great on the Ethernet port forever until software 4.4.4(3330) was loaded to my Apple TV and now the Ethernet port doesn't work anymore. My computer works great on the same cable feeding this port but the Apple TV won't work for anything. Maybe eventually Apple will wake up and pay attention to the fact that they broke something in the last software load.

maakp wrote:

Connected my new Apple TV to the ethernet cable and it doesn´t show the network available to connect to internet.

Am I missing some step ?

Thanks

Can you connect something else to that ethernet port to ensure cable/connectivity is ok - if it is then it must be the AppleTV or its settings.

You normally would not get any dialogue or anythging else when connecting via ethernet - if the LAN/internet connection is available on the ethernet port it will simply use it.

I'd echo earlier posts - is the ethernet cable attached to a router managing the LAN/internet or nother device such as a computer - if the latter you'd need to configure internet sharing for the port usually.

AC

@Alley_Cat

Interesting indeed. I've taken the same cable and plugged it into my laptop and my laptop gets a DHCP allocated address like a champ. Next I've plugged the cable back into my switch. Again, activity lights and everything. But no DHCP allocated address received by the Apple TV. Lastly, I've manually set up an IP address on the Apple TV network configuration that is usable and not in conflict with any other IP address on my subnet. Still, no network connectivity exists despite activity lights showing up on the switch port connected to the Apple TV. The same port that works perfect for my MacBook. So, either the ethernetport died on the Apple TV within 5 months of its purchase or the software update had an effect on my particular hardware. All I know is that anyone that's had this problem that I can find and goes to the "Genius Bar" or Apple Support has had no luck. I'm all ears on this one as long as it doesn't involve paying Apple $60 for their faulty product.

I have a similar problem.

When the ethernet cable is unpluged, ATV says that in order connecting to the wifi net I must unplug the ethernet cable! And if I connect the ethernet cable, nothing hapens.

It's like ATV is always detecting the ethernet cable indeed when there is no cable at all.

I have updated with last firmware, and it's always the same!!

I have no net connection!

Has anyone noticed this with the new Apple TV 3rd Generation?

ISSUE

After the latest software update, my Apple TV2 has stopped recognizing any form of network connectivity and appears to believe that it's connected to the network via an ethernet connection, whether or not there is one actually plugged into the back of the device.

BACKGROUND

I echo many of the previous posts... I've had Apple TV2 for over a year with no difficulties. Ethernet and wireless connections have always worked. For the last 6 months the Apple TV2 has been hardwired via my ethernet connection with stellar results. However, after the recent software upgrade, I've lost all network connectivity. Apple TV2 will no longer recognize the same ethernet connection it's always been attached to. This is the same connection that has always allowed me to watch iTune movies, Netflix and download/install all previous software updates. Worse yet, when the ethernet connection is unplugged from the back of the device, Apple TV2 believes it is still connected to the ethernet cord, as if it's stuck, and WiFi functionality does not kick in.

TROUBLESHOOTING

This specific issue has nothing to do with the actual "network" so I am kindly asking people to stop recommending that we check our network/router settings and ethernet cords. Apple TV2 is designed to automatically activate its wireless function when an ethernet connection is not recognized. It's should be pretty obvious to anyone who is tech savvy that there is something wrong with the device and not the network, with respect to the specific aforementioned symptoms.

STEPS

• Nothing has changed on the network and I've tested the ethernet connection with both MacBook Pros... with success.
• Restarted device multiple times
• Attempted to restore device but no network connectivity makes this impossible
• Connected device to iMac via micro USB cord and restored from scratch
• Made the assumption the wireless antenna could not recognize network due to location, surroundings (i.e. tv stand, Directv receiver, SP3), etc. Moved Apple TV2 to another location and connected to different TV. Wireless functionality still does not activate when ethernet cable not plugged in.
• All other common sense troubleshooting steps have been taken per Apple's troubleshooting recommendations and other blog site recommendations

I'm sure the latest software update worked for the majority of all Apple TV2 owners. Anything could have gone arwy during the update that could have caused this specific issue to present itself. Either way, there are enough folks with the same complaint to warrant a deeper dive of the issue. My next step will be to jailbreak the device since I have nothing to lose at this stage... it's a simple paperweight until I find a solution.

➕🙂 Bravo!!!!

It's exactly the same for me!! I subscribe every word at that post!!

It's impossible to better describe the problem.

Thanks

I indded looked for a problem at the ethernet connector, and I saw there were two little metallic balls at both sides of the ATV2 ethernet connector hole. Maybe when the ethernet cable is plugged into the ATV, it makes some pressure over the little balls, and one ball keeps always pressed... But I have googled for that and nothing appears about that...

I've got the same issue with the latest 5.0/iOS 5.1 firmware and a brand new ATV2 (purchased Oct 2011 but not used until now). Ethernet worked fine for the first day or so, then now gives me a self assigned 169.x.x.x IP.

Unlike cmarra, wifi does work when ethernet cable is uplugged, however.

Some searches indicate that if you have a Dlink DIR-655 router enabling multi-cast streaming helps, but it had no effect for me. I've also tried mulitple router reboots and replacing ethernet cable.

Rebooting the Apple TV seems to have fixed it – for now. What I've heard elsewhere is that it reoccurs tho. Hoping that enabling that mult-cast support on the router and then rebooting the ATV2 will fix it for good.

I am having exactly the same ethernet problem with my black apple TV.

All was working perfectly until this week. Now, the Apple TV will not establish an ethernet connection. It will not use DCHP to get an acceptable address. It will not connect with a manual address.

I've rebooted the router. checked router firmware, rebooted and restarted itunes/imac a dozen times; Switched homeshare on and off again and again; reinstalled apple TV with a USB; reentered itunes account information about 10 times.

All I get is the Computers and Settings menus on the Apple TV.

IS THERE A FIX TO THIS??

FIXED.

After all that, the problem was a failing Homehub component. That has been replaced and Apple TV is back up and running again.