I cannot send mail from my iphone 4s

Question

Level 1

6 points

I cannot send mail from my iphone 4s

Hello,

I have an iphone 4s, and a virgin.net mail account. And my Iphone 4s cannot send mail, where as my previous Iphone (Version 1 I think?), did.

Now my outgoing mail gets clogged up for weeks with mails that will not send, and I cannot delete sending them as the edit button is not highlighted. Anyone now how to make my mail send?

Also, very often if I collect mail on my phone, then the mail does not get sent also to my laptop apple mail, this is frustrating as it means I have to login online to push all my mail to my apple mail.

Both of these factors sort of make mail on my phone to frustrating to use and the whole idea of mail on my phone redundant.

Frustrated but grateful for any solutions

James

Posted on Feb 22, 2012 4:15 AM

Reply

Answer 1

Best reply

Allan Sampson

Level 10

123,677 points

Feb 22, 2012 4:22 AM in response to Jcg76

If the account is a POP account, a POP account is designed to be accessed with a single email client only. Only one email client at a time can communicate with the incoming mail server. When one email client is communicating with the incoming mail server including when downloading new messages, if a 2nd email client attempts to do the same at the same time, the incoming mail server will temporarily lock out the 2nd email client.

No such problem with an IMAP account which is designed to be accessed with more than one email client.

Regarding sending email, if virgin.net does not have an authenticated SMTP server, you will have problems sending with the account.

Sounds like the account you are using is from the early dark ages of email account access with an email client - a POP account and no authenticated SMTP server.

Reply

Answer 2

Jcg76 Author

Level 1

6 points

Feb 22, 2012 4:29 AM in response to Allan Sampson

Thanks

Hmm, maybe it is an email from the early dark ages. Now, I would like to update, so what is the best email to update to? And is there a way of updating where all the emails that get sent to my old address are pushed to my new address, thus not having to contact everyone and say 'My email has changed'?

Reply