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My mackbook pro suddenly freezed and when I swiched off and on again, a grey screen appeared with an apple logo then a loading circle underneath, and after a few hours, a blue screen appeared. What shall I do with this?

My mackbook pro suddenly freezed and when I swiched off and on again, a grey screen appeared with an apple logo then a loading circle underneath, and after a few hours, a blue screen appeared. What shall I do with this?

MacBook Pro (13-inch Mid 2010)

Posted on Feb 22, 2012 6:16 AM

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1 reply

Feb 22, 2012 6:43 AM in response to Marwa Ismail

What operating system version, and do you have any backups of your data off the machine? TimeMachine? Option Key bootable clones? Storage? DVD's?


A reinstall of the operating system may be in order as a last resort, so if any of these steps on these links get you into the machine, make sure to backup your personal data (Music, Pictures, Documents, Movies) off the machine to a non-encrypted powered external drive regular storage drive (not TimeMachine as it might be corrupted too) and disconnect as soon as possible.


Good Luck and report back all what you tried. 🙂


Also report what change occured before this tragedy happened, was there a Software Update? A EFI firmware update? Etc.


https://support.apple.com/kb/TS3148



more:


https://support.apple.com/kb/TS2570


http://docs.info.apple.com/article.html?path=Mac/10.6/en/8963.html



To boot off the 10.6 install disk, hold c or option key while the disk is in the machine.


To boot into 10.7 Recvoery mode, hold the command and r keys down while booting.


To use Safe mode, hold down the Shift Key while booting.


Other assistance


https://support.apple.com/kb/HT3964


https://support.apple.com/kb/HT1379


https://support.apple.com/kb/ht1782


https://support.apple.com/kb/HT1564

My mackbook pro suddenly freezed and when I swiched off and on again, a grey screen appeared with an apple logo then a loading circle underneath, and after a few hours, a blue screen appeared. What shall I do with this?

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