1 2 Previous Next 20 Replies Latest reply: Apr 26, 2012 7:00 AM by ConsoleGam3r
Gregory Lypny Level 2 Level 2 (190 points)

Since yesterday, Mail has been rejecting my iCloud password, and I cannot receive mail.  I can only retrieve my messages by logging into iCloud via Safari.  My iCloud account information in Mail shows p04-imap.mail.me.com as the incoming mail server.  It is dimmed and cannot be edited.  Authentication under the Advanced tab shows Apple Token.

 

I notice that others have been experiencing the same problem.  Is this a server issue?  Any word on it being resolved?

 

Gregory


Intel iMac, PowerBook, Mac OS X (10.7.2), HP Laserwriter, Time Capsule, Duet, Edirol PCR-30
  • 1. Re: Password rejected
    Roger Wilmut1 Level 9 Level 9 (65,505 points)

    You could try signing out in System Preferences>iCloud then signing back in again so that Mail will set itself up afresh.

  • 2. Re: Password rejected
    Gregory Lypny Level 2 Level 2 (190 points)

    Thanks for reply, Roger.  I started to do that, but after I clicked the sign-out button a prompt appeared telling me that all of my calendar events would be deleted.  I need to keep a history of those.  Any way around this?

     

    Gregory

  • 3. Re: Password rejected
    Roger Wilmut1 Level 9 Level 9 (65,505 points)

    They will disappear from your Mac but not from the server, and when you sign in again they will re-appear. If you feel unhappy about this you could export each calendar as an .ics file (you should really be doing backuips anyway on principle.

  • 4. Re: Password rejected
    Gregory Lypny Level 2 Level 2 (190 points)

    Thanks once again, Roger.  I just did it.  The calendars did reappear.  What a relief.  Unfortunately, I still cannot receive iCloud mail.  I recreated the account, but the password continues to be rejected.

  • 5. Re: Password rejected
    Roger Wilmut1 Level 9 Level 9 (65,505 points)

    As the calendars are working, that indicates that your login is OK; which rather suggests a problem wth the server. There have been a few complains along these lines. Give it a bit and see whether it comes back of itself.

    If it doesn't, you could try MobileMe Support (I know you're on iCloud but there is no free support for that and MobileMe Support have helped several people). Go to http://www.apple.com/support/mobileme/ww/ and select your country. In the next window click on a category to expand it, then on a subject to get a link to 'live chat'.

  • 6. Re: Password rejected
    Gregory Lypny Level 2 Level 2 (190 points)

    As this happened out of the blue yesterday, without any changes to the settings on any of my Macs, I too suspect it is a server problem.  I'll wait it out as you suggest.

     

    Thanks for taking the time,

     

    Gregory

  • 7. Re: Password rejected
    timroy Level 1 Level 1 (30 points)

    I have a theory, which may be completely wrong. My issue was the same, no changes to systems, but also rejection of password. I changed my Apple ID password, and I am now able to send/receive mail. I did notice that my existing password did not meet the minimum security protocol. Perhaps (again, just a guess) the older passwords that do not meet the current protocol are being denied.

  • 8. Re: Password rejected
    Roger Wilmut1 Level 9 Level 9 (65,505 points)

    Might be, though I have a non-compliant password and no problems so far.

  • 9. Re: Password rejected
    timroy Level 1 Level 1 (30 points)

    Thanks Roger. Guess I'll keep my day-job.

  • 10. Re: Password rejected
    Gregory Lypny Level 2 Level 2 (190 points)

    Thanks for chiming in, Timroy.  Where are the compliance criteria posted?  Although, I suspect that my password makes the grade: plenty of characters, uppercase, lowercase, numbers, etc.

  • 11. Re: Password rejected
    timroy Level 1 Level 1 (30 points)

    I saw them when I reset my password.

    8 character min.

    1 Cap char min.

    1 numeric char min.

    prior passwords cannot be used for 1 year.

  • 12. Re: Password rejected
    Gregory Lypny Level 2 Level 2 (190 points)

    Thank you, Timroy.  Not too onerous.  Definitely not a problem for my password.  The search for the iCloud fix continues.

  • 13. Re: Password rejected
    timroy Level 1 Level 1 (30 points)

    Indeed.

  • 14. Re: Password rejected
    owllight Level 1 Level 1 (0 points)

    Pattern: I notice the problem most often when waking from sleep mode or logging in after an absence of several hours. This is not to say it does not "forget/reject" my password other times, just that it seems to happen regularly under these circumstances.

     

    Has anyone just ignored the "Password for Account" window when it pops up, canceled it, and then chosen "Get Mail for iCloud". This generally works for me. This seems to indicate that the password is correct and is apparently available to iCloud and/or the system software or servers except for unexplained random FAIL.

     

    Sadly, I assume the problem is not me, but Apple. Annoying. And interesting.

     

    Also, my password is apple compliant and the problem persists in spite of turning syncing on and off and/or changing settings. My settings are as suggested by Apple/iCloud, and yet....FAIL happens.

     

    10.7.3 iMac, iPhone 4s, iPad 2

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