3 Replies Latest reply: Feb 22, 2012 10:38 AM by Bob Timmons
Tarakins Level 1 Level 1

I had the cable/internet provider replace my old modem with a new one. I had to reset the router manually to reconfigure wi-fi settings. I now have only my main wireless network and no guest network. I cannot find it anywhere. How do I keep the main setting for the main wireless network and reset the guest network?

MacBook (13-inch Late 2009), Mac OS X (10.7.3), I use the airport extreme as my rou
  • Bob Timmons Level 10 Level 10

    It is possible that your service provider replaced your old modem with a gateway device.....a combination modem/router in one box.....which would not allow the AirPort Extreme to enable the Guest Network feature.


    Can you post back with the make and model number of your "modem" so we can explore further?

  • Tarakins Level 1 Level 1

    Yes, it is a Netgear and the # is MAC:204E7F1115BA. I didn't even think of that. That is going to suck.

  • Bob Timmons Level 10 Level 10

    This appears to be the MAC address of the device.  We need the model number of the device. Might be on the back or bottom of the Netgear.


    Or, it might be quicker to just look at the back panel. If it has 3-4 Ethernet ports....you have a gateway device.