5 Replies Latest reply: May 21, 2012 12:46 PM by mattrog
RickMaddy Level 4 Level 4 (1,320 points)

I'm running Mail 5.1 on OS X 10.7.2. When composing a new email, if I select some text I've typed in and press the delete key, the light blue text selection stays in place even though the text has been properly removed. I've never seen this in any other app and I find it annoying.

 

Is anyone else seeing this behavior? Is this a bug? Is there a workaround?

  • Linc Davis Level 10 Level 10 (173,805 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode.)

  • RickMaddy Level 4 Level 4 (1,320 points)

    I can't replicate the problem at all at the moment. Once I see the issue again I'll give your test a try.

     

    Here's the thing. I've been using my Macbook Pro with Snow Leopard and Mail 4.x the last few days on a trip and I think that is where I actually saw the problem. Not with my iMac running Lion and Mail 5.1. But I booted up the MBP and started Mail and could not replicate the problem. So there must be some app I was using on the MBP that caused the issue. I'll be using the MBP again over the next few days so I'll pay close attention to what apps are running if I see the problem again.

     

    Thanks for your time.

  • mattrog Level 1 Level 1 (0 points)

    I'm having this issue, too, on Chrome and Sparrow Mail. And on regular mail. Almost everything that has some sort of an embedded text area, but I'm on Lion (10.7.4). Did you ever get this fixed?

  • RickMaddy Level 4 Level 4 (1,320 points)

    I haven't put any effort into this issue yet. I see it on my iMac running Lion (10.7.3) as well. I don't use Chrome or Sparrow so I only see the issue in Apple Mail. My current suspicion is my use of Xcode (I develop iOS apps) but I have no proof yet.

  • mattrog Level 1 Level 1 (0 points)

    I don't have XCode installed on my MacBook Air (I don't use a mouse - just the magic trackpad). I do have some of the XCode developer components installed (so I can do web development with Ruby etc.) but not the XCode gui itself...