Mail Groups Unrelated Emails into Conversations

This morning, Mail started to act very strangely. It suddenly grouped dozens upon dozens of unrelated emails into a "conversation." These emails are from various people on totally different topics, but they're lumped together as a conversation. Particuarly baffling as I had View > Organize by Conversation selected, which resulted in making it incredibly difficult to find emails in any logical location. A reboot did not help.


Is there a way to separate emails out of what Mail has deemed a conversation? Even with the Organize by Conversation option turned off, dozens of blue highlights appear highlighting completely unrelated emails. Very distracting.

3GHz Mac Pro, Mac OS X (10.7.2), 12GB RAM

Posted on Feb 23, 2012 10:55 AM

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Posted on Nov 11, 2014 4:13 PM

So this worked for me, unsure if all steps are required but since it worked this is what I did.


Go to View in the nav bar at the top, deselect 'Organise by Converstaion'

Now go to Preferences>Viewing and deselect 'Include related messages' (it's 3rd from the bottom)

Now all of your emails will be single emails, not ideal.

Return to View in the nav bar and select 'Organise by Conversation' again.


All of your previously unrelated emails that were clumped together should be separated and only relevant ones are linked.

Hope that helps.

28 replies
Question marked as Top-ranking reply

Nov 11, 2014 4:13 PM in response to RajDaBooya

So this worked for me, unsure if all steps are required but since it worked this is what I did.


Go to View in the nav bar at the top, deselect 'Organise by Converstaion'

Now go to Preferences>Viewing and deselect 'Include related messages' (it's 3rd from the bottom)

Now all of your emails will be single emails, not ideal.

Return to View in the nav bar and select 'Organise by Conversation' again.


All of your previously unrelated emails that were clumped together should be separated and only relevant ones are linked.

Hope that helps.

Dec 2, 2014 9:37 AM in response to moonflowervt

I spent several hours on the phone to support with this issue - 58 unrelated emails grouped - I was bumped up to a senior tech and after trying everything he could think of - rebuild - reinstall - he suggested they'd need engineering to look at it - 4 day wait and then who knows how long trying to fix it - realising I could not afford to spend any more time on this he suggested making PDF's of the emails then deleting the whole group.


I did this, even though this means looking up PDF's to refer to quotes from suppliers and request from clients!!


The issue persists with a whole new set of unrelated messages now grouped.

Nov 11, 2014 12:57 AM in response to Community User

I'm having the same issue as mhutson and it's highly irritating. I deal with 30-40 different clients and over a 100 different suppliers and all my emails are mixed around and grouped into random conversations which makes it very difficult to organize my mailboxes. Does Apple even read these comments? Seems as this has been a problem since 2012 and there's nothing they are doing about it. They manufacture cheap low costs gadgets in China but manage somehow to sell their products for thousands of dollars making a huge profit but can't simply fix real issues that real people deal with. My business is suffering now with this glitch in their OS and I want answers.

Nov 20, 2014 2:27 PM in response to Raymond Fox

FACK YOU APPLE!!! FIX THE FACKING PROBLEM!! YOUR OS X systems suck ARSE!!! They always have problems. Your products are FACKING CRAP now that Steve is gone. You put no real effort into quality anymore, you just rush crap out the door so you can make your millions!!!


Yes, my mac mail is lumping totally unrelated messages together and keeps doing it. AND IT PEESES ME OFF!!!!!!

Nov 24, 2014 7:09 AM in response to Raymond Fox

Same issue here. Seems to have started recently. I currently have a Conversation with 54 emails comprised of more than a dozen different email subjects from 20 different people. Ugh.


I notice that they are all from/to people I regularly correspond with. No junk mail messages or unknown people in this group. So they are all important messages. When I search for one of them, the most recent message in this conversation appears, so at a glance that search result seems unrelated. At least now I know to dig deeper to find emails.


This is terribly broken. Hope Apple gets to this soon.

Nov 26, 2014 10:00 AM in response to Tracy E

I just noticed this problem too. I know I've seen it before I upgraded to Yosemite but today for the first time I saw emails grouped together from different accounts with completely unrelated content and senders. This is kind of ridiculous on Apple's part. I don't know what algorithm they use for this, but since every message thread has a unique identifier, it seems kind of simple and obvious how to group them. It's not characteristic of Apple to make things more complicated than they need to be. I hope they address this problem in the next update.

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Mail Groups Unrelated Emails into Conversations

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