4 Replies Latest reply: Feb 24, 2012 4:32 AM by Allan Sampson
TinaBK Level 1 Level 1 (0 points)

I'm facing a problem with my iPhone 4s when deleting emails. Unfortunately, they are not being deleted from the server. I tried setting the account in pop and imap with settings to delete from server and trash ticked. Still they keep on appearing in Outlook which is a double work to do. Please advise.


iPhone 4S, iOS 5.0.1
  • J Hermans Level 1 Level 1 (0 points)

    If you chance your mail settings, you have a couple options. If you set him on iCloud, your Mac see's if you open your mail and otherwise your iPhone 4s.

    But if you don't have a Mac, then is there no solution for your problem....

  • Kiwiphone4 Level 4 Level 4 (1,425 points)

    I'm no expert by far, but have had issues with this before.

     

    IMAP should allow your iPhone to remove messages from the server.

    But have you made sure both the iPhone and Outlook are connecting via IMAP?

     

    If your iPhone does remove the messages from the server, but your computer is using POP, then the computer may download the email before it is removed form the server by your iPhone.

    This was my issue, that my computer had already downloaded the message, and POP does not check later if it is deleted.

     

    If you delete a message from Outlook does it disappear on the iPhone?

     

    Alternativly you may need to check the email server settings.

    Who is your email provider?

    They may be able to check if IMAP allows you to remove emails.

  • TinaBK Level 1 Level 1 (0 points)

    Thank you for your reply. Actually I'm using hmailserver with pop but on iphone I set imap as pop was working in a weird way and bring back old emails in a crazy way. I tried imap and It was working better but the only issue is with deleting on server.

    I'll be travelling for 2 weeks and can't imagine the amount of emails I need to deal with once I'm back if I don't find a fix.

  • Allan Sampson Level 10 Level 10 (123,370 points)

    In order for this to work properly, you need to access the account as an IMAP account with Outlook on your computer and with the iPhone's Mail app.