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Apple ID is Disabled for no reason at all after $1000 of purchase

2126 Views 14 Replies Latest reply: Aug 26, 2012 7:15 AM by Dazhu RSS
Jsjxyz Level 1 Level 1 (5 points)
Currently Being Moderated
Feb 23, 2012 5:22 PM

I have been a long time Apple customer with purchased for more than $1000 in music, apps, TV series and movies.

 

I used this Apple ID for many things including my iCloud.

 

There is never a fraud of any problem before with my account.

 

And suddenly I couldn't purchase app-in purchased from the Apps, but I still can purchase a song.  I contacted custmer support, now My ID has been Disabled.

 

The sad thing with dissabled ID, I couldn't upgrade my previous purchase, or redownload my musics.

 

At leas they should be enable for upgrade if I can't purchase the new ones.

 

Here are the email from customer service:

 

"Grace here with the iTunes Store Customer Support team. In an effort to be clear and avoid any miscommunication, we have disabled your account and it will not be reenabled. You are in violation of the iTunes Store Terms of Sale. 

 

As stated in the previous email, please note that you are not authorized to obtain content from the US iTunes Store. We are unable to provide further information regarding this situation. I apologize for any inconvenience this has caused."

 

 

This is a bad move from Apple.

 

Jerry

iPad, iOS 5.0.1
  • stevejobsfan0123 Level 7 Level 7 (30,490 points)

    I'm sure they did a thorough investigation before accusing you of violating the terms.

     

    FYI, we are users like you, so there is nothing we can do to re-enable your account.

  • ed2345 Level 6 Level 6 (18,425 points)
    As stated in the previous email, please note that you are not authorized to obtain content from the US iTunes Store. We are unable to provide further information regarding this situation. I apologize for any inconvenience this has caused."

    Jsjxyz, 

     

    The specific reference to the "US iTunes Store" could mean that they determined that you (or someone using your account) was purchasing items from outside the USA.  Are you outside the USA? 

     

    Apple is required to enforce the geographic limitations of the licensed material that it sells.

  • ed2345 Level 6 Level 6 (18,425 points)

    I do not know if they will reinstate it.

     

    Be aware that the Terms of the USA iTunes Store state as follows: "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance."

     

    That is what they found to be violating.

     

    When you get back to the USA, you can try requesting that it be reinstated.

  • steve359 Level 6 Level 6 (12,035 points)

    Whether or not they will reinstate probably has much to do with what was in the previous e-mail they sent.

     

    If they have little or no faith that you will resist using iTunes outside of the prescribed boundaries due to prior violations, you may have an uphill battle.

  • ed2345 Level 6 Level 6 (18,425 points)

    Jerry, 

     

    No guarantees, but you can make a polite request to iTunes Customer Service via their webpage

     

    I strongly suggest that you be in the USA when you submit your request.

     

    Good luck to you!

     

    Ed

  • hexonxonx Level 4 Level 4 (2,430 points)

    Not only that, with a disabled account, you can't even download past purchases of music, TV shows and apps. The only thing that you can still download are future TV episodes from season passes. They can't disable those since you paid for them.

  • TehCount Calculating status...

    It's amazing that they can just terminate your account over something like this. You'd think they would just reverse any transactions made outside the country or not allow them in the first place. Instead they destroy your entire account. These cloud services are getting scary. You can invest so much money into them, then they can just be taken away from you like this. Ridiculous...

     

    I had my own situation where I was accused of making a chargeback on my iTunes account. My account was terminated. Customer service was completely worthless and wouldn't do anything. Only through harassing corporate was I able to resolve the situation. In the end I was told that they "accidentally" flagged my account as having a fraudulent chargeback. I could have lost my entire account with $1000+ in purchases because of their sloppy mistake and inability to resolve the issue through customer service.

  • Dazhu Calculating status...

    FYI, this is done because of the government of certain countries want to control the information that the people of that country experience. This is not something that Apple has done because they felt like it, it is done so that they are legally allowed to have iTunes setup in those countries. If you don't use the iTunes account of that country, then you're violating the laws of that country and thus Apple can get banned / fined from doing business there. This is the same when it comes to movie and video game distribution; each country has their own set of laws that they studios have to abide by. If the studio doesn't they can get banned from selling there. It has nothing to do with the studio themselves.

     

    This also explains why some people had no problems and others do. It depends on which country you go to. China is very strict with this and will actively pursue going after violators (example, look at Blizzard, for some time they were banned from selling Warcraft because the Undead looked too undead; so they released a patch, for China, that added more flesh to them.) Germany does this for Nazi material, it isn't allowed at all even in a negative manor. Australia has no red blood (I think that's what it is). Since Apple distributes video games and movies, they have to follow rules for BOTH of those industries.

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