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Superdrive won't read DVDs after Lion update...

There are a few threads about this on the forums but no one has a definitive answer to this bizare problem... I've tried every suggestion/solution that I've found to no avail... So I'm creating another thread in an attempt to find an answer...


Ever since I updated my '10 Mac Pro to Lion (months ago), my original built in superdrive will not read any DVD's or CD's, commercial or not, that have data on them... It simply assumes the disk is blank when it clearly isn't. Now, if I insert a blank DVD and burn it, it works like a charm... but it will then NOT read the disk that it just burned??? How and why did Lion break my superdrive?

Mac Pro, Mac OS X (10.7.3)

Posted on Feb 24, 2012 12:57 AM

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35 replies

Aug 6, 2012 12:50 PM in response to Damir Frkovic

i have the same issue i am using imac i5 and since i moved to lion and hte dvd don't work, i have been living with it for 5 month now, when they released mountain lion i was happy to upgrade maybe the issue with be solved 🙂Guess what it didn't 😠. i am thinking of living my life without using CD, 😟 if this is wasn't enough i had a graphic issue with the mountail lion also 😮

Aug 21, 2012 8:22 PM in response to peterdigit

So I contacted Apple Support and this is what I got:


Dear Peter,

Thank you for contacting iTunes Store Support. My name is Rachelle and I'll be your advisor for today. I'm sorry to hear that after you installed OS X Mountain Lion, you can no longer play DVD movies with the superdrive.

As an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store.

For this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:

http://www.apple.com/support/contact/phone_contacts.html

If I can provide additional help in finding the right Apple Store resource for you, or if you need assistance with the iTunes Store, please reply to this message. Thank you being an iTunes Store customer and have a great day!

Sincerely,

Rachelle

iTunes Store/Mac App Store Customer Support

http://www.apple.com/support/itunes/ww/

Aug 24, 2012 8:17 AM in response to PeterMac

Any updates yet? I am having a similar issue. My Superdrive will read film DVDs but not a game and my Adobe disc (I need to reinstall it). Apple store said they could replace my Superdrive for $100 or they can test it for up to 5 days. I cant afford to be without it for that long right now. Has anyone gotten their computer "tested" at Apple? I am convinced it has to be firmware or software because my Superdrive will read installation DVDs and movies.

Superdrive won't read DVDs after Lion update...

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