Q: Itunes radio error message.

So I just spent 31 minutes on the phone w/ Apple support.

They have reopened my case.

We also tried to debug the issue by deleting and resetting some of my System Config and iTunes Config files (DO NOT TRY THIS AT HOME) but that did not fix the problem.  Anyway they have updated the file to contain our tests and will continue to try to address the issue.

I plan to talk with them ['they' are actually people with names who live on the west coast and who work on Sundays and who are helpful] every day to see what's happening.

Peace!

music_is_her_name wrote:

 

So I just spent 31 minutes on the phone w/ Apple support.

 

They have reopened my case.

 

We also tried to debug the issue by deleting and resetting some of my System Config and iTunes Config files (DO NOT TRY THIS AT HOME) but that did not fix the problem.  Anyway they have updated the file to contain our tests and will continue to try to address the issue.

 

I plan to talk with them ['they' are actually people with names who live on the west coast and who work on Sundays and who are helpful] every day to see what's happening.

 

Peace!

Do they not understand it is a global problem effecting thousands, if not more users?  Why would they have you check files?  Do they think everyone's Sys Config and iTunes Config files all got messed up at the same time?

I appreciate them speaking with you but until someone at Apple acknowledges that everyone is having the problem it will never get resolved.

They have acknowledged and do understand it's a widespread problem.

How that does or does not impact the solution method we will see.

music_is_her_name wrote:

 

They have acknowledged and do understand it's a widespread problem.

 

How that does or does not impact the solution method we will see.

11 days ago iTunes radio worked fine.  Nothing changed on my system (or I'm sure most everyone elses).  The "solution" has to be on Apples end.  To even suggest that people manipulate files on their computer seems ridiculous.

bru2...

...call Apple Support...communicate with them directly...tell them how to fix the bug!...open a case...

...you can reference the case that I opened:

and I included a link to this support thread as part of my case file....

p.s.,  I intend to call them each day to find out what is happening on my case until they either find a fix or invite me to CA....

music_is_her_name wrote:

 

bru2...

 

...call Apple Support...communicate with them directly...tell them how to fix the bug!...open a case...

 

...you can reference the case that I opened:

295081089

and I included a link to this support thread as part of my case file....

Yea right, like I have a clue how to fix a problem with a major component of a media player program.  Unfortunately it seems Apple doesn't either.  11 days and counting.

I agree with bru2...if apple understands the problem and is working on it, then why would they close your case?  And then require you to call to reopen it?  This is clearly a problem on their end and they need to address it.  The support folks on the phone may be very nice, but if they can't escalate the problem to those who can address it, then it's not helpful.  The bug is theirs, not ours.

I have requested a call regarding my case at 10 am tomorrow (Monday EDT) using the Apple Express web app.

I will do my best to express everyone's collective ire and suggest that they read this thread and others like it.

If I receive anything substantive, I'll post it.

Until then, good night.

Don't look now but it is almost working for me.

I was able to get all the categories to display the streams with only a few non connect messages.  And when they were trying to connect it didn't immediately give the error message, it kept trying to connect for quite a while.

Will it work the next time is the question.

bru2...

yes it works now for me, too...but spuriously....the support/developer person I was talking to is also tested iTunes 10.6--a beta version--and said that although he did not get the error message in 10.6 it seemed to 'hang' upon cantacting the radio service....anyway, it looks to me like the radio contact is where the bug is and it seems tht Apple is treating the issue seriously...

Over the last hour or so I opened and closed iTunes several times.  I was just able to get all 25 categories to display the streams without a single error.  Some displayed immediately, others stayed on Refreshing for a while.  But all displayed with no errors.  That's a good sign.

No.....still not working here.  While it did go further than has been usual...it ultimately still failed.

So, while one might be tempted to award Brownie Points for apparent effort, that fact is that close enough is not good enough...and failure is still failure.

....sT

Semi-solution,

IF, and I state "IF", you manage to connect to your favourite genre playlist, create a new playlist on the left, then select all streams from the list and drag them into your newly created playlist.

That way you no longer have to connect via the radio dropdowns. Worked like a charm for me

Well it's back to not working.  At all.  Interesting how it worked almost perfect last night into early this morning (local time obviously) and now it's no good at all.  Could it be related to traffic?

C'mon Apple get this resolved.