6 Replies Latest reply: Feb 25, 2012 9:44 AM by david8090
david8090 Level 1 Level 1 (0 points)

Hi,

 

Since this morning I am having big problems with my iCloud account. When I woke up I opened the mail app on my iPhone which says my password is not correct.. Strange, as I have nothing changed at all! I never have to enter my password (it's saved in the keychain and on my iPhone)..

 

So I gave up my password in the mail settings on my iPhone to make sure it's right. However, it was rejected! Then I opened up the maill app on my MacBook (with the right password stored in keychain) but I either got the message "IMAP-server 'p01-imap.mail.me.com' did not accept the password.

 

Then I tried it on iCloud.com, but it says that my account has been disabled because of security reasons and it asked me to set up a new password at iforgot. It gave me the option the send the password to my email which was not an option as I have no acces. Second option was answering the secret question..... unfortunately the answer was not accepted as well. I am quite sure the answer was good because I always have 2 answers to secret questions (but there is a change I have set an other answer which I don't know).

 

Anyway, my password is correct for 100%. It has always been that password and I use that password for an other email account as well. I really don't know what to do now. Has my iCloud account been hacked? This password is only used for my iCloud and Gmail and I am always really carefull with my passwords.

 

Please help me.

 

many thanks

(I hope my english is fine enough)

  • Mick.roebuck Level 1 Level 1 (0 points)

    iCloud mail is down for MANY users! Mine has now been down for 14 days wich is TOTALLY UNACCEPTABLE in my opinion!!

     

    Read some of the other posts on the subject!

  • ralphy Level 1 Level 1 (0 points)

    You may also have been hacked.

     

    My Mobile Me account was hacked, and was sending out 1000 ***** emails a day, and maxing out my account so I could not use it.  I only knew about this, because some emails were returned undelivered.

     

    Apple said someone was using my account, and to change the password.  I said this could not be so, as I had no outbound emails in my box.  They said 'perhaps the hacker is deleting the emails after sending them'.  Yeah, right.  But I did not want to change my password, as their new password rules are crazy.

     

    Apple's response was to disable my account, so it said 'password invalid', just like yours.  So I was forced to change the password.

     

     

    I think it is clear that someone has broken into Mobile Me, and perhaps iCloud too and iff so, that is a problem.

  • Roger Wilmut1 Level 9 Level 9 (70,255 points)

    What you have experienced, though annoying, doesn't necessarily mean someone has hacked your account, though if you were finding that you were blocked because the sending limit had been reached that might indicate that you had been hacked.

     

    What can happen is that when people receive emails which appear to come from their own address but they haven't sent they naturally tend to be concerned: however it's most unlikely that anyone has hacked their account, they've just been targeted by one of two common spammers' techniques: both arise because it's all too easy to forge the 'from' address on messages to be something other than the real one.

     

    There are two methods. One is that the sender has forged the 'from' address to be the same as the 'to' address (so other people will see it coming from themselves, not you), presumably in the hope of confusing spam filters. It's harmless, if extremely annoying. Delete it (never ever answer spam or try to unsubscribe from it), and you don't need to be worried about it.

     

    The other problem is that a spammer is forging your address as the 'from' address on a whole batch of messages. The first thing you hear about this is when you start getting bounce messages because the spam has been sent to non-existent addresses and is being bounced to you. There's no point at all in responding to it. It's infuriating but normally stops after a bit as they move on to another forged address.

     

    There isn't really anything you can do about it: closing the account isn't really worth the hassle unless you are totally swamped, because you will have to tell everyone your new address. Apple can't really do any more than they already are about spam. However changing your password on general principles is a good idea.

  • david8090 Level 1 Level 1 (0 points)

    Thanks. So there is nothing to do if I don't know the answer to my secret question?

    The password in keychain is not accepted anymore.. as I haven't changed it... this is just really strange isn't it???

  • Roger Wilmut1 Level 9 Level 9 (70,255 points)

    It's possible that someone was trying to get into your account - too many attempts would get the password locked out. (With the more common types of usernames you get idiots who get the idea that they own that address and keep trying to get into the account....)

     

    In you situation there is no free iCloud support, but a number of people have been able to get help from MobileMe support - I can't guarantee they will help but it's worth trying. Go to http://www.apple.com/support/mobileme/ww/ and select your country. In the next window click on a category to expand it, then on a subject to get a link to 'live chat'.

  • david8090 Level 1 Level 1 (0 points)

    Many thanks!

     

    They helped me fantastic!  I can acces my account again Really great customer support!

     

    Thanks all!