It does not work !

Question

I have no way to run the AHT.  Mine is a Lion pre-installed.Pressing "D" just slows down the reboot and get me to my login screen.Nothing else.Computer crashing, no software, everything online but doesn&#x27;t work...  Apple is becoming a Microsoft !Have been working on my laptop for days to prove that I have a lemon piece of junk.Tier 2 ask me to do a diagnostic and it doesn&#x27;t work.  They weren&#x27;t aware that it is no longer available on Lion pre-installed.Enough said.

Linc Davis · Answer

option-D

X423424X · Answer

Push D (not opt D) immediately after the boot chime.Intel-based Macs: Using Apple Hardware Test

njbas · Answer

Hi,You are right, Apple website, Tier 1 and Tier 2 are wrong!  Scarry!I am so fed up with Apple right now.  My computer keeps crashing but they don&#x27;t care.  About to go public with my nightmare.I took your recommendation on Parallel and Eltima.  As a matter of fact, I installed clean with only apple software and still got the Kernel Panic crash.  AHT passed.--------------------------------Fri Feb 24 22:08:31 2012panic(cpu 3 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002e3c74, type 14&#x3D;page fault, registers:CR0: 0x0000000080010033, CR2: 0xffffff88ea5298f4, CR3: 0x0000000056f70015, CR4: 0x00000000000606e0RAX: 0x0000000000000054, RBX: 0xffffff80ea4557b0, RCX: 0x00000000000007ff, RDX: 0x0000000000000000RSP: 0xffffff80f087b7f0, RBP: 0xffffff80f087b7f0, RSI: 0x0000000000000200, RDI: 0xffffff88ea5298b0R8:  0xffffff812e77d000, R9:  0x0000000000000000, R10: 0x00000000000003ec, R11: 0x0000000000000006R12: 0xffffff812e77d2c8, R13: 0xffffff812e77d000, R14: 0x0000000000000000, R15: 0x000000000000002bRFL: 0x0000000000010217, RIP: 0xffffff80002e3c74, CS:  0x0000000000000008, SS:  0x0000000000000010CR2: 0xffffff88ea5298f4, Error code: 0x0000000000000000, Faulting CPU: 0x3Backtrace (CPU 3), Frame : Return Address0xffffff80f087b4b0 : 0xffffff8000220702 0xffffff80f087b530 : 0xffffff80002c266d 0xffffff80f087b6d0 : 0xffffff80002d7a1d 0xffffff80f087b6f0 : 0xffffff80002e3c74 0xffffff80f087b7f0 : 0xffffff800031f6a5 0xffffff80f087b860 : 0xffffff80004d2b16 0xffffff80f087b8b0 : 0xffffff80005097a3 0xffffff80f087b8d0 : 0xffffff800050ad47 0xffffff80f087b990 : 0xffffff800050b091 0xffffff80f087baa0 : 0xffffff800050b3eb 0xffffff80f087baf0 : 0xffffff80005075fa 0xffffff80f087bc00 : 0xffffff80005049e4 0xffffff80f087bd30 : 0xffffff8000505119 0xffffff80f087bdb0 : 0xffffff800031731d 0xffffff80f087be00 : 0xffffff80003154ad 0xffffff80f087be40 : 0xffffff8000300eff 0xffffff80f087bf50 : 0xffffff80005caa7b 0xffffff80f087bfb0 : 0xffffff80002d8363 BSD process name corresponding to current thread: mdsMac OS version:11D50bKernel version:Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6System model name: MacBookPro8,1 (Mac-94245B3640C91C81)System uptime in nanoseconds: 3725101667473last loaded kext at 697138798639: com.apple.filesystems.smbfs          1.7.0 (addr 0xffffff7f8078e000, size 241664)last unloaded kext at 180901319781: com.apple.driver.AppleUSBUHCI          4.4.5 (addr 0xffffff7f80a9c000, size 65536)loaded kexts:com.apple.filesystems.smbfs          1.7.0com.apple.driver.AppleHWSensor          1.9.4d0com.apple.filesystems.autofs          3.0com.apple.driver.AudioAUUC          1.59com.apple.driver.AppleMikeyHIDDriver          122com.apple.driver.AppleUpstreamUserClient          3.5.9com.apple.driver.AppleMCCSControl          1.0.26com.apple.driver.AppleHDA          2.1.7f9com.apple.driver.AppleMikeyDriver          2.1.7f9com.apple.driver.AppleIntelHD3000Graphics          7.1.8com.apple.driver.AGPM          100.12.42com.apple.driver.SMCMotionSensor          3.0.1d2com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.AppleSMCLMU          2.0.1d2com.apple.driver.AudioIPCDriver          1.2.2com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4com.apple.driver.AppleLPC          1.5.3com.apple.driver.AppleBacklight          170.1.9com.apple.driver.AppleUSBTCButtons          225.2com.apple.driver.AppleUSBTCKeyboard          225.2com.apple.driver.AppleIRController          312com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          33com.apple.iokit.SCSITaskUserClient          3.0.3com.apple.driver.AppleUSBHub          4.5.0com.apple.iokit.IOAHCIBlockStorage          2.0.1com.apple.driver.AppleFWOHCI          4.8.9com.apple.driver.AirPort.Brcm4331          513.20.19com.apple.driver.AppleSDXC          1.1.4com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2com.apple.driver.AppleEFINVRAM          1.5.0com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleAHCIPort          2.2.0com.apple.driver.AppleUSBEHCI          4.5.8com.apple.driver.AppleACPIButtons          1.4com.apple.driver.AppleRTC          1.4com.apple.driver.AppleHPET          1.6com.apple.driver.AppleSMBIOS          1.7com.apple.driver.AppleACPIEC          1.4com.apple.driver.AppleAPIC          1.5com.apple.driver.AppleIntelCPUPowerManagementClient          167.3.0com.apple.nke.applicationfirewall          3.2.30com.apple.security.quarantine          1.1com.apple.driver.AppleIntelCPUPowerManagement          167.3.0com.apple.kext.triggers          1.0com.apple.driver.AppleAVBAudio          1.0.0d11com.apple.driver.DspFuncLib          2.1.7f9com.apple.driver.AppleSMBusController          1.0.10d0com.apple.iokit.IOSurface          80.0com.apple.iokit.IOFireWireIP          2.2.4com.apple.iokit.IOBluetoothSerialManager          4.0.3f12com.apple.iokit.IOSerialFamily          10.0.5com.apple.iokit.IOAVBFamily          1.0.0d22com.apple.iokit.IOAudioFamily          1.8.6fc6com.apple.kext.OSvKernDSPLib          1.3com.apple.driver.AppleHDAController          2.1.7f9com.apple.iokit.IOHDAFamily          2.1.7f9com.apple.driver.ApplePolicyControl          3.0.16com.apple.driver.AppleSMC          3.1.1d8com.apple.driver.IOPlatformPluginFamily          4.7.5d4com.apple.driver.AppleSMBusPCI          1.0.10d0com.apple.driver.AppleGraphicsControl          3.0.16com.apple.driver.AppleBacklightExpert          1.0.3com.apple.iokit.IONDRVSupport          2.3.2com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8com.apple.iokit.IOGraphicsFamily          2.3.2com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.3f12com.apple.driver.AppleUSBBluetoothHCIController          4.0.3f12com.apple.iokit.IOBluetoothFamily          4.0.3f12com.apple.driver.AppleThunderboltDPInAdapter          1.5.9com.apple.driver.AppleThunderboltDPAdapterFamily          1.5.9com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.1com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.3com.apple.iokit.IOUSBMassStorageClass          3.0.1com.apple.driver.AppleUSBMultitouch          227.1com.apple.iokit.IOUSBHIDDriver          4.4.5com.apple.driver.AppleUSBMergeNub          4.5.3com.apple.driver.AppleUSBComposite          4.5.8com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.3com.apple.iokit.IOBDStorageFamily          1.6com.apple.iokit.IODVDStorageFamily          1.7com.apple.iokit.IOCDStorageFamily          1.7com.apple.driver.XsanFilter          403com.apple.iokit.IOAHCISerialATAPI          2.0.1com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.3com.apple.driver.AppleThunderboltNHI          1.3.2com.apple.iokit.IOThunderboltFamily          1.7.4com.apple.iokit.IOUSBUserClient          4.5.8com.apple.iokit.IOFireWireFamily          4.4.5com.apple.iokit.IO80211Family          412.2com.apple.iokit.IOEthernetAVBController          1.0.0d5com.apple.iokit.IONetworkingFamily          2.0com.apple.iokit.IOAHCIFamily          2.0.7com.apple.iokit.IOUSBFamily          4.5.8com.apple.driver.AppleEFIRuntime          1.5.0com.apple.iokit.IOHIDFamily          1.7.1com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          177.3com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.DiskImages          331.3com.apple.iokit.IOStorageFamily          1.7com.apple.driver.AppleKeyStore          28.18com.apple.driver.AppleACPIPlatform          1.4com.apple.iokit.IOPCIFamily          2.6.8com.apple.iokit.IOACPIFamily          1.4System Profile:Model: MacBookPro8,1, BootROM MBP81.0047.B24, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f98Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MBMemory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8502, 0x505344333447313333333253000000000000Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8502, 0x505344333447313333333253000000000000AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.19)Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en1Serial ATA Device: ST750LX003-1AC154, 750.16 GBSerial ATA Device: MATSHITADVD-R   UJ-8A8USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2USB Device: My Passport 071A, 0x1058  (Western Digital Technologies, Inc.), 0x071a, 0xfd120000 / 4USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3--------------------------------Appreciate your input.Thanks.Neri

Linc Davis · Answer

Make a "Genius" appointment at an Apple Store to have the machine tested. Back up all data before you go.

njbas · Answer

I did already over a month ago, and it ended up costing me because they used Apple Diagnostic and it all passed (Apple doesn&#x27;t reimburse).  I have a lemon but they won&#x27;t replace it (or parts of it).  I have tried everything and wasted over 100 hours.Their support is curtious but not helpful.Went from Apple lover to Apple hater.If I was rich, I would destroy the MBP and ship it back to them with a nasty note (put it online).Having said that, i am very appreciative of your pointers.

Linc Davis · Answer

I think you do have a hardware fault, but if you haven&#x27;t already done so, reinstall the Mac OS and test. Escalate with Apple customer service if necessary.

njbas · Answer

This latest panic was after doing exactly that, re-install on my latest HD (Momentus Hybrid).  I had prior done the AHT (which passed).  I also did a new install later last year (to satisfy Apple support), upgraded my RAM to 8Gb from Patriot, did mem test, and more.I agree with you on the hardware fault, but unfortunetaly can&#x27;t get Apple to understand (even at Tier 2).  I am a VP of IT who migrated most of our executive to MAC after my Snow Leopard experience.  Made purchasing decisions on thousands of PC.  I guess you only know Apple when you have had the misfortune to deal with their support processes.  My curse maybe...It reminds me of my Microsoft days, which led to my move to Apple in the first place (glorious days with Snow Leopard).Have a good weekend.

njbas · Answer

That&#x27;s what I thought, because it was clear on the Apple website.Only Option+D worked, using Internet recovery because of the stupid new Apple way of no longer providing AHT in pre-installed Lion.

digitalred · Answer

I am not sure if this will be of help, however I am having a very similar issue and I believe the issue is related to the Seagate Hybrid Hardrive.  I am running an MBP 2.66HGz i78GB1067 MHz DDR3NVIDA GeForce GT 330 512 MBOSX 10.7.3Hard Drive - ST750LX003-1AC154 (Segate Hybrid)What I have discoverd is ever since I changed from my Hitachi 500Gb 7200rpm Harderive to the Segate ST750LX003-1AC154 Hybrid I have started to expoiernce Boot issues and Crashes.  Prior to switch I had never had a kernal crash or boot issue. The issue has begun to get worse in that this morning I was not able to get the Boot "Apple" to come up at all.  After waiting approx 15 minutes I re-booted again and finally after about 3-4 minutes it responded.  This seems to be consistant in some way with the Hybrids learning curve that I have read about.  Over time the drive learns what to place where in order to improve performance.  I have verified that over th elast 3 weeks application performance has steadly improved, and the boot issue seems to be following the same timeline in that it gets longer and longer each time. I have run numerous test and monitored all the temps with nothing being reported as a problem.  I am about to re-clone my drive back to my previous drive, re-install it and see what the outcome is.