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MS Sans Serif font missing

I receive a regular club bulletin which is in MS Sans Serif.


When I open it with Pages I get a warning that MS Sans Serif is missing, and I replace it with Microsoft Sans Serif.


But, neither before or after replacing it, is the pagination as the author intended. It is not the same as when opened in LibreOffice for example.


Is there any way I can download MS Sans Serif and have Pages use it?


Or any other way round this problem for Pages? or do I have to use LibreOffice


Thanks

Posted on Feb 24, 2012 10:52 PM

Reply
36 replies

Feb 24, 2012 11:09 PM in response to Mike Boreham

Have you tested that your version of Microsoft Sans Serif is exactly the same as the Ms Sans Serif that was used in the original program that created the club bulletin (I assume MsWord for Windows)?


This is the problem of not using an independent, fixed format like .pdf which has fonts embedded. Likelihood, is the fonts are different and the rendering methods definitely are,


Suggest to the bulletin publishers that they don't use a proprietry format and print to .pdf instead. Even Windows users can manage that. Tell them there is the added benefit that the layout can be locked, tamperproof and smaller file size.


Peter

Feb 24, 2012 11:52 PM in response to PeterBreis0807

PeterBreis0807 wrote:


Have you tested that your version of Microsoft Sans Serif is exactly the same as the Ms Sans Serif that was used in the original program that created the club bulletin (I assume MsWord for Windows)?



Thanks Peter,


I would assume that it isn't exactly the same, or it wouldn't be causing the pagination change.


How would I test, just by observation?


I could ask the author to send PDF, but I send out stuff to the same club and when I send PDFs I still get response that people couldn't open the doc!!


Also I don't want to ask the author to do something specially for users of crippled Macs! even if it is the most sensible way of distibuting docs.


Is the MS Sans Serif font an obselete one by any chance? I wouldn't mind asking him not to use an obselete font.


I was really hoping I could just download and install MS Sans Serif.

Feb 25, 2012 12:31 AM in response to Mike Boreham

If someone is sending out a club bulletin the sender should make sure that everyone can read it as it is. PDF is the format for that. If PC users complains that they can't open a PDF the haven't downloaded the free Acrobat reader.


You can still have pagination problems even if you have the same font as the Sender. Pages doesn't translate the Word documents perfectly. MS Sans Serif is a Microsoft font and comes with some of their products.

Feb 25, 2012 12:40 AM in response to fruhulda

fruhulda wrote:


You can still have pagination problems even if you have the same font as the Sender. Pages doesn't translate the Word documents perfectly. MS Sans Serif is a Microsoft font and comes with some of their products.

Thanks fruhulda:


So if Pages may get the pagination wrong even with the right font, it sounds like there really is no way round this, except use LibreOffice, or ask sender to use PDF, both of which feel like admissions of defeat.


The pagination matters because I print out the bulletin for our local noticeboard, wouldn't matter if I was only reading it.

Feb 25, 2012 12:53 AM in response to Mike Boreham

It might or might not get the pagination wrong. It depends on which features used when creating the document.


My strong view is that the Sender has the obligation to make sure everyone who he/she wants to read the bulletin, should use a format or supply with alternatives, to make sure it can be read. The reader shouldn't be the one to adjust to the senders restricted view on which format or font to use. You have to ask for a pdf version at least. You can open in Preview, PC user have to get Adobe reader but they usually already have it on their computers.

I can't see it a a defeat on your part. Maybe I can see it on the senders part thoguh.

Feb 25, 2012 1:10 AM in response to fruhulda

fruhulda wrote:


It might or might not get the pagination wrong. It depends on which features used when creating the document.


My strong view is that the Sender has the obligation to make sure everyone who he/she wants to read the bulletin, should use a format or supply with alternatives, to make sure it can be read. The reader shouldn't be the one to adjust to the senders restricted view on which format or font to use. You have to ask for a pdf version at least. You can open in Preview, PC user have to get Adobe reader but they usually already have it on their computers.

I can't see it a a defeat on your part. Maybe I can see it on the senders part thoguh.


You are right of course, in this day and age PDFs and Adobe Reader should be the norm.


But this is a voluntary organisation where a lot of work is done unpaid by a few people. Neither the sender nor the members are particularly computer literate. I don't feel it is appropriate to tell them about their obligations!


I call it a defeat because my Macs can't handle such a document without third party software or requesting the sender to do something which all the Windows members don't need. This is the kind of problem which helps put people off Macs.


However, you said that there is a possibility that Pages would get the pagination right if it had the correct font, so can I ask again if it is possible to download MS Sans Serif? There are other Microsoft fonts in OSX, so why not this one? I have googled for it without success.


It isn't a big deal to use LibreOffice, but my tidy mind would like Pages to handle it if possible.


Thanks for helping

Feb 25, 2012 1:28 AM in response to Mike Boreham

No it is not an admission of defeat on the part of Macs.


I was having these silly debates about having the free Acrobat Reader on PCs 15 years ago. Microsoft deliberately made life difficult for .pdfs and encouraged admins to not support it. For a long time it stopped font embedding in .pdfs and provided no way to print to .pdfs. It even came up with its own version of .pdfs which was a real flop. Just to **** in everyone else's soup!


I thought those days were long gone.


It is however absurd to assume that everyone has the NOT free Microsoft Word (Windows version only) on their computers. If they are such troglodites what happens when they only have old versions of MsWord, or only Windows ME, and monitors that only display 16 colors, which is what I had to face? Or it turns out they have the cheap OEM MsWorks and not MsWord?


As far as the font goes OSX is extremely tolerant and will accept the font copied from the Windows machines, presuming they have the same version amongst them. Probably don't.


Peter

Feb 25, 2012 2:37 AM in response to Mike Boreham

I call it a defeat because my Macs can't handle such a document without third party software or requesting the sender to do something which all the Windows members don't need. This is the kind of problem which helps put people off Macs.


Can you tell me why the Windows user should not try to make it work for everyone? Mac users are always good at being compatible with the Windows users but not vice versa. It isn't a defeat on your part. You have several applications that can open a Word document on your computer. It will not always be a perfect match but often good enough. Windows users can't open Mac documents if they aren't created in a format that Window apps understand like .doc or .rtf or .pdf. Even using MS word for Mac doesn't always create a perfect match on the Windows machine.

You only have a font problem here. MS Word fonts are not free. You could ask them to use a font that is common for both platforms.

Feb 25, 2012 3:10 AM in response to fruhulda

Peter and fruhulda,


I completely accept the technical content of everything you say, but when it comes to what I should expect others to do it is not so simple. In this particular situation I would feel uncomfortable about asking for a different format (PDF) or font. It is so easy for me to get round. In a different situation with different people I might take the hard line.


Thanks for all the input.

Feb 25, 2012 1:57 PM in response to Mike Boreham

Mike, MSSS is a font I also keep, it comes with the system and has a rich repertoire, e.g. as compared with Gentium.

User uploaded file

User uploaded file

It is not clear why your regular documents are affected once imported in Pages,but note that, any import, from any app into any app, is never perfect. May be a bug with Pages but, on the other hand, perhaps the sender should consider sending PDF files or a more common font like Arial.

Feb 25, 2012 9:40 PM in response to Mike Boreham

When I open it with Pages I get a warning that MS Sans Serif is missing, and I replace it with Microsoft Sans Serif.


Have you tried substituting Arial or Helvetica rather than Microsoft Sans Serif? Or a "fixed width" version of Arial or Helvetica if you have it?


The problem you're likely experiencing is caused by MS Sans Serif being a fixed width (bitmap) font where Microsoft Sans Serif is a flexible (vector) TrueType font. MS Sans Serif is just a grid of pixels, so substituting a TrueType font that does not match this grid and can better resize itself, will cause the document to look different.


I have to wonder why a person is using MS Sans Serif to create a newsletter. MS Sans Serif is a Windows system font designed to for menus and windows on a screen. It was never meant to be printed or for reading text in documents. Can you gently suggest to the author they move into the last couple of decades and use a font that is more appropriate, readable (enjoyable) and widely available?


NB MS Sans Serif is actually a copy of Helvetica specially designed for the menus and windows used by Windows 3.1 to 98. And Arial is also a copy of Helvetica.


http://en.wikipedia.org/wiki/MS_Sans_Serif

Feb 25, 2012 10:02 PM in response to Dale Gillard

Thanks Dale,


Yes I have tried substituting those fonts, but doesn't solve the pagination problem.


I am quite sure the person producing the bulletin doesn't use MS Sans Serif from any conscious or deliberate choice. It will be an accident of history. The "bulletin" is a lot of match results (chess) and league tables. I expect the current controller modifies last weeks bulletin, going back to something he inherited from his predecessor, who inherited from his etc.etc.


However your comment that MS Sans Serif is 'old' has encouraged me to suggest to the author, as everyone else in the thread has said, that he uses a more modern font. Presumably Microsoft Sans Serif is more modern, and is in OSX/Pages. Would that be an appropriate suggestion?


Thanks

Feb 26, 2012 12:39 AM in response to fruhulda

Thanks,


I tried those three without any improvement.


As you said earlier having the right font doesn't guarantee everything is correct when converting between programmes.


I tried looking for page breaks, but not sure what I am looking for, or what I would do with one when I found it. If it is a matter of editting page breaks in Pages to achieve correct pagination every time, my feeling is that my current easy workaround of opening it in LibreOffice would be a lot easier.

MS Sans Serif font missing

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