5 Replies Latest reply: Feb 25, 2012 1:14 PM by firebolt88
firebolt88 Level 1 Level 1 (0 points)

Hi everyone,

I forgot my macbook air and now I can't install updates, download apps, change system settings...etc. Can anyone help me to reset it?

MacBook Air, Mac OS X (10.7.3)
  • Kappy Level 10 Level 10 (260,490 points)

    Boot to the Recovery HD:


    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


    When the menubar appears select Terminal from the Utilities menu. Enter resetpassword at the prompt and press RETURN. Follow instructions in the dialog window that will appear.

  • firebolt88 Level 1 Level 1 (0 points)

    sorry, I should have known, it is my apple ID password that I forgot, thats what I meant by updates, apps, system settings...etc.

  • firebolt88 Level 1 Level 1 (0 points)

    ok, now something keeps on popping up saying( AppleIDAuthAgent wants to use "login" keychain." Then it tells me to enter keychain password.)

  • jgelements Level 3 Level 3 (520 points)

    After resetting the login password, you have to do something to your keychain. Presumably you don't have the keychain prompt upon initial login anymore, so go into Applications > Utilities and open Keychain Access. Then reset your keychain in the Keychain Access > Preferences > General window. As a result, your saved passwords will be gone and you will receive a few prompts for various applications that are trying to access them. Remember to select "remember this password in my keychain" when entering the passwords into the prompts.


    For more information on resetting original admin passwords, see http://support.apple.com/kb/HT1274.

  • firebolt88 Level 1 Level 1 (0 points)

    sorry for bothering you, but thanks for your help, you helped me solve the problem, I managed to fix it.