I just purchased a HP PHotosmart 7515 printer and downloaded the software but it is failing to print. Was on the phone with HP and the procedures they have had me do doesn't solve the problem. So they said to contact Apple. Can you help me?
iMac
"downloaded the software"
From where? Software Update? CD/DVD? HP website?
Follow Troubleshooting Printer Issues: http://support.apple.com/kb/TS3147
I had a problem ith an HP Laserjet 1022. Even if declared Apple compatible I ended using a non original driver
CUPS+Gutenprint v5.2.4
In this forum you're not talking to Apple, but to users just like you. If you want our help, you need to post details. What version is your OS? Have you applied the latest printer driver updates from Apple? The software you downloaded was from Apple or from HP? What steps did you follow to set up your printer? What happens when you try to print, do you get any error message? Is it the same in all applications?
Hi Sharon2121,
Is your issue fixed now? If not, you may come back with some more details as already mentioned by others.
You may also check out on the HP forum. I found this thread that might be helpful?! http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-Photosmart-7515 -on-PC-v-Mac/td-p/1123115
Regards,
Mandy
I just bought a new HP printer and after installing it, it wont' print. I contacted HP and it cannot find a problem so they said contact Apple. Can you help me?
