I have a 6 month old iPod touch 4th gen. When I try to restore it using iTunes 10.5.3 on a brand new Mac Book Air 13inch, it comes up with an error code of 21, and leves my iPod in recovery mode. I have been able to get it out. I have tried to Reset it on the device it self, but the little 'spinner' that comes up when you turn off comes up and stays there and does nothing.
Thanks
iPod touch, iOS 5.0.1, And using a mac book mid 2011
Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
Above from:
Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
Above from:
Thank you for you reply. But I am using a brand new macbook air.
Thanks
Is the firewall on? (Sysem preferences>Security&Privacy)
Do you have antivirus on your Mac?
No I dont have firewall enabled and dont have eny other Antivirus installed.
Do you hav another computer to try to help determine if you have an iPod or computer problem?
An appointment at the Genius Bar of an Apple store may be in order.
Thank you sooooo much it worked using another laptop!!
Thanks
I also experienced this problem after trying to restore my iPhone to factory settings after using "third party" software.
I restored using another computer then uninstalled / re-installed iTunes on my original computer and restored from the backup on the original.
All is well now!
Error code 21 when restoring?
