i am trying to load ms office 2011 on to my imac. when i insert the disc it spins a few times then ejects it without loading. i have tried loading cd's and they load ok but when i tried to load a different dvd that had loaded ok in the past it did the same thing and would not load! i have checked all of the settings and they all appear to be ok. can anybody help me with this?
iMac, Mac OS X (10.6.8)
The drive accepts discs but they do not mount or are automatically ejected
The discs are new licensed versions so are in good condition. I have tried the resetting the SMC and this made no difeerence.
I have read on another forum that others have had this same issue after a security update, is this a possible reason? They did not manage to rectify the problem.
The internal drives on iMacs are finicky, which is why I use an external LaCie drive (irrelevant). I've found that running a store-bought video DVD can kick the drive into gear to get it to recognize other DVDs. Put a video DVD in the drive, run it for ten to fifteen minutes and then, see if it will accept your MS Office disc after it has been run for a while. In my opinion, it relates to them not being used so often. Not proven, but just my experience. Give it a go! And, make sure the disc is as clean as possible.
Thanks to you both for the responces. Still not working though. I've only ever used the drive about 10 times from new, very frustrating.
optical drive will not load DVD!!!
