Apple Update Killed Samsung Scanner Support

Hello, I use a Samsung SCX-4300 all-in-one printer [b&w laser & scanner].


I have been using this printer since it first came on the market some years ago, and from day 1 it has always been fully supported for use in Mac OS [IIRC this printer predates 10.5 but I am not sure offhand, I know I was using it in 10.5 & am currently using 10.6.8].


A few days ago Apple's "Software Update" popped up saying that it wanted to update my Samsung printer drivers. I allowed it to do this.


Ever since I have been unable to scan using my printer. Yet if I boot into an old 10.5 system volume I had lying around, it works just as it should. Clearly the "update" took away use of the scanner portion of my all in one! Using google I can find people on various mac forums who have also noticed that the driver "update" took away scan support.


So I tried uninstalling the update by deleting all my printer drivers from both root/library/printers/ & root/users/username/library/printers/, and then going to samsung's website to find the older drivers [technically the printer portion and scanner portion are two different downloads] which I then installed.


Yet this somehow could not fix the problem. 😕


Are there other directories hiding printer & scan drivers I need to seek out & delete? How do I get the scan feature back for my printer? I really don't want to have to reinstall mac os & reformat because of something that should be as trivial as this. What am I doing wrong here?


I don't know if the higher ups read these things but I would love it if in the future Apple were to warn me when an update it is telling me to install takes away a fundamental feature of one of my devices. I would have choosen to ignore the update if I had known this would happen, particularly since I have never had any problems or complaints relating to the earlier versions of the drivers [all of which were working fine in 10.6.8 up until this update!].

Mac Pro, Mac OS X (10.6.8)

Posted on Feb 26, 2012 3:08 PM

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7 replies

Feb 26, 2012 4:11 PM in response to sgath92

sgath92 wrote:


Hello, I use a Samsung SCX-4300 all-in-one printer [b&w laser & scanner].


I have been using this printer since it first came on the market some years ago, and from day 1 it has always been fully supported for use in Mac OS [IIRC this printer predates 10.5 but I am not sure offhand, I know I was using it in 10.5 & am currently using 10.6.8].


A few days ago Apple's "Software Update" popped up saying that it wanted to update my Samsung printer drivers. I allowed it to do this.



Revert back to the last Time Machine backup you had before the Driver Install, then just don't update the drivers again.


Good Luck


Pete

Feb 26, 2012 4:51 PM in response to petermac87

I have all the data I care about backed up, just not the system [since I can always just reinstall the OS if I had to, I would just prefer not to]. One of my backup drives is what I am booting off of right now when I need to use the scanner 😉


I have tried reinstalling the original, older driver versions. It does not cure the problem.


Image Capture will see the device, but it the rest of the screen stays gray and no options ever come up for scanning/preview scanning. Vuescan will also see the device, but when I try to get a scan preview using VueScan the printer part of the printer [not the scanner part] will make some cycling noises & nothing happens.


For curiousity I deleted the scanner file in root/library/image capture/


But after doing that now neither VueScan or Image Capture will see the scanner even after the drivers have been reinstalled. Booting onto an older volume still operates fine so I know it is not a hardware issue with the printer [or connections between it and the computer].

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Apple Update Killed Samsung Scanner Support

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