Tis is the result of the iYunes diagnostic that I ran. It does not mean much to me but there may be an expert somwhere that can help me with this.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude D830
iTunes 10.5.3.3
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012A92C10312010
Current user is an administrator.
The current local date and time is 2012-02-26 20:43:06.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D041F517-813F-4491-AC01-6DB120BF50A3}
Description: Microsoft TV/Video Connection
IP Address: 0.7.0.5
Subnet Mask: 255.255.255.255
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:03 1969
Lease Expires: Wed Dec 31 19:00:03 1969
DNS Servers:
Adapter Name: {B8B9D4D1-EBA5-4BA2-A82D-D1BAF7438BA1}
Description: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport
IP Address: 192.168.1.24
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Feb 26 09:03:32 2012
Lease Expires: Mon Feb 27 09:03:32 2012
DNS Servers: 192.168.1.1
Adapter Name: {2A739C22-0A04-4B84-A3FD-597A2CC596B8}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.68.3
Lease Obtained: Mon Feb 20 08:23:25 2012
Lease Expires: Thu Feb 23 08:23:25 2012
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-02-26 20:40:39.
**** CD/DVD Drive Tests ****
LowerFilters: Pfc (2.5.0.205), PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: PBDS DVD+-RW DS-8W1P, Rev BD1B
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 69:11 on CDROM-XA media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 10.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
**** Device Connectivity Tests ****
iPodService 10.5.3.3 is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod (Click Wheel) running firmware version 3.1.1
Serial Number: 4J445777PS9
iPhone 3G running firmware version 4.2.1
Serial Number: 850109B5Y7H
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.