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Q: iTunes radio not working

No idea why, but iTunes radio has stopped working.

 

I reinstalled the latest version, but when I open 'Radio' and click on a category I get "An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later."

 

The internet connection is fine - I'm using it now - any ideas?

 

Thanks.

Apple user since 1982

Posted on Feb 27, 2012 5:13 AM

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Q: iTunes radio not working

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  • by Flash Doc,

    Flash Doc Flash Doc Mar 2, 2012 1:08 AM in response to NYCLON
    Level 1 (0 points)
    Mar 2, 2012 1:08 AM in response to NYCLON

    It can be a DNS issue. You should differ between your iMac at Home and your iMac at work. They can use diffrent DNS resolution pathes. I have found that my favorite radio stream "Classic FM" was not available in a time, but few minutes later I could listen to this stream. So I think, that there is a DNS resolution issue.

  • by rbreitz,

    rbreitz rbreitz Mar 2, 2012 7:26 AM in response to ian-apple
    Level 1 (0 points)
    Mar 2, 2012 7:26 AM in response to ian-apple

    R.Reitz - What's going on with Itunes radio service?????? This has been out for days! The only channel I get is 'Blues' ---- Why???? Yes, I have an Mac Desktop 21.5 inches.

  • by music_is_her_name,

    music_is_her_name music_is_her_name Mar 2, 2012 8:04 AM in response to ian-apple
    Level 1 (0 points)
    Mar 2, 2012 8:04 AM in response to ian-apple

    Dear Apple,

     

    If you put yourself on the critical path to valuable/critical information (e.g., RADIO via internet), you NEED to make sure the service is RELIABLE--or people will seek other alternatives which are reliable. Once they find the alternative they are not likely to return.

     

    My radio service--like others in this discussion--has been out for 7 days....

    ....with RADIO SILENCE from Apple!

     

    Please help or at least state that you are aware and are working on a solution.

     

    Thanks!

  • by John Galt,

    John Galt John Galt Mar 2, 2012 8:18 AM in response to ian-apple
    Level 9 (50,389 points)
    Mac OS X
    Mar 2, 2012 8:18 AM in response to ian-apple

    It's been at least two weeks since this problem first arose, so I am no longer holding my breath for a quick fix. Until then may I suggest the following workaround (cross posted from a similar thread):

     

    Go to your iTunes and select your Music library from the leftmost column:

     

     

    Screen Shot 2012-03-02 at 10.55.43 AM.png

     

     

    In the main window, sort the list by clicking on "size": (see *** below if you don't see it)

     

    Screen Shot 2012-03-02 at 10.56.40 AM.png

     

     

    *** IF *** you are lucky enough to have played your favorite radio station recently, youmay see it included in your library, with the size indicating "stream". You can then play it normally, even though the "radio tuning service" is not working.

     

    To make this even easier, drag the entry to your Dock, your desktop, or someplace else convenient. Opening it will open iTunes and start streaming.

     

    Hope this works for everyone until Apple fixes things.

     

    FYI this problem occurs on every one of my Macs and Windows machines running all manner of iTunes versions. It affects OS X Panther, Tiger, Snow Leopard, Lion, OS 9, Windows XP, Vista and 7. There is nothing we can do about it.

     

    *** If you do not see "Size" then select "View Options..." from the "View" menu and select it:

     

    Screen Shot 2012-03-02 at 10.57.35 AM.png

  • by ian-apple,

    ian-apple ian-apple Mar 2, 2012 8:33 AM in response to John Galt
    Level 1 (28 points)
    Apple Watch
    Mar 2, 2012 8:33 AM in response to John Galt

    Doesn't work, mate!

     

    I tried something similar by having my favourite stations in my Playlist, so even if they don't download I can play them from there.  Most work, some don't, exactly the same as with your suggestion.

     

    Good try though!

  • by ian-apple,

    ian-apple ian-apple Mar 2, 2012 8:38 AM in response to ian-apple
    Level 1 (28 points)
    Apple Watch
    Mar 2, 2012 8:38 AM in response to ian-apple

    Have emailed Apple about this, they don't accept there is a widespread problem, they just question my internet connection (fast) anti-virus software (none) and firewall (Apple).

     

    Apple are so good most of the time, but sometimes they really infuriate me.

     

    WHY CAN'T THEY JUST 'FESS-UP AND ADMIT THERE IS A PROBLEM WITH ITUNES RADIO?

  • by Flash Doc,

    Flash Doc Flash Doc Mar 2, 2012 8:47 AM in response to ian-apple
    Level 1 (0 points)
    Mar 2, 2012 8:47 AM in response to ian-apple

    I can only say: "We all are missing Steve Jobs."

  • by John Galt,

    John Galt John Galt Mar 2, 2012 8:58 AM in response to ian-apple
    Level 9 (50,389 points)
    Mac OS X
    Mar 2, 2012 8:58 AM in response to ian-apple

     

  • by optimike,

    optimike optimike Mar 2, 2012 9:35 AM in response to ian-apple
    Level 1 (0 points)
    Mar 2, 2012 9:35 AM in response to ian-apple

    I finally did the OSX updates last night that I'd been putting off for a couple months, and now iTunes radio doesn't work for me as well. Before then, it worked fine. Now I get the same error reported here.

     

    For all of you missing your music, you should realize that most of these stations are also listed on shoutcast.com in the same categories as iTunes radio, as they were long before iTunes existed and had a radio section.

     

    These are not Apple radio stations, they're just internet streams that are listed in a directory in iTunes, nearly identical to the directory that always existed on shoutcast when winamp ruled the mp3 game.

     

    On my mac though, I do find it inconvenient to open a browser and listen, so I hope they fix this, and acknowledge the issue.

  • by Flash Doc,

    Flash Doc Flash Doc Mar 2, 2012 9:45 AM in response to optimike
    Level 1 (0 points)
    Mar 2, 2012 9:45 AM in response to optimike

    I have found the same issue on my Apple-TV (1. generation). It shows not an error message but the activity control turns and turns and turns...

     

    So I think, that not the Lion update is the cause of the issue.

  • by optimike,

    optimike optimike Mar 2, 2012 10:11 AM in response to Flash Doc
    Level 1 (0 points)
    Mar 2, 2012 10:11 AM in response to Flash Doc

    To be clear, I haven't upgraded to Lion. I'm running Snow Leopard 10.6.8.


    I merely accepted the latest security updates, and an iTunes update to 10.5.3.

  • by L of the P,

    L of the P L of the P Mar 2, 2012 11:12 AM in response to ian-apple
    Level 1 (0 points)
    Mar 2, 2012 11:12 AM in response to ian-apple

    Found another option, no reason to be tied to iTunes. Very similar to use:

     

    http://www.videolan.org/vlc/

  • by ian-apple,

    ian-apple ian-apple Mar 5, 2012 6:12 AM in response to Flash Doc
    Level 1 (28 points)
    Apple Watch
    Mar 5, 2012 6:12 AM in response to Flash Doc

    I finally got the answer by phoning Apple CPU - they have three different Macs and all three are failing to make iTunes Radio work successfully.

     

    Apparently it is some sort of server problem and the solution is... wait till it's fixed.

     

    Memo to Apple: how about a service status page for such things, it would save so much hassle for your devoted customers?

  • by music_is_her_name,

    music_is_her_name music_is_her_name Mar 5, 2012 6:20 AM in response to ian-apple
    Level 1 (0 points)
    Mar 5, 2012 6:20 AM in response to ian-apple

    here is another thread with a lot of info on this problem:

     

    https://discussions.apple.com/message/17762276?ac_cid=142432#17762276

  • by HPNY,

    HPNY HPNY Mar 15, 2012 11:28 AM in response to John Galt
    Level 1 (65 points)
    Mar 15, 2012 11:28 AM in response to John Galt

    that worked for me!

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