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iTunes radio not working

No idea why, but iTunes radio has stopped working.


I reinstalled the latest version, but when I open 'Radio' and click on a category I get "An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later."


The internet connection is fine - I'm using it now - any ideas?


Thanks.

Apple user since 1982-OTHER

Posted on Feb 27, 2012 5:13 AM

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Question marked as Best reply

Posted on Sep 23, 2017 6:06 AM

This was happening to me and it was fixed when I did the following:


iTunes > Preferences > Advance Settings


1. Reset Warnings

2. Reset Cache

3. Reset Identifier


And I noticed iTunes Radio only stopped working when I logged into another computer and tried playing it from another computer.


Hope this helps 😉

47 replies
Question marked as Best reply

Sep 23, 2017 6:06 AM in response to Jagmurcredrea

This was happening to me and it was fixed when I did the following:


iTunes > Preferences > Advance Settings


1. Reset Warnings

2. Reset Cache

3. Reset Identifier


And I noticed iTunes Radio only stopped working when I logged into another computer and tried playing it from another computer.


Hope this helps 😉

Feb 27, 2012 11:59 AM in response to Jagmurcredrea

I've had the same problem for days and think I've found a workaround. Found the info below in the Help section of iTunes:


If you use Windows XP:

  1. Choose Edit > Preferences.
  2. Click Advanced.
  3. Click the Set button next to “Use iTunes as the default player for audio files.”

If you use Windows 7 or Windows Vista:


  1. Choose Start > Default Programs.
  2. Click “Set your default programs.”
  3. In the list on the left, click iTunes.
  4. Click “Set this program as default.”

I have Windows7 and after following the above instructions, my iTunes radio started working immediately as soon as I set it as the default player. Hope this helps.

Mar 1, 2012 9:35 AM in response to Jagmurcredrea

We have not been able to access it for over a week now. I finally got to sit down and work on some outdated information they had, had everything verified and it still doesn't work. Error message: "An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later." even though internet is working full speed with everything else. Play button is grayed out.

Mar 1, 2012 6:18 PM in response to Jagmurcredrea

I've had this radio error message issue since Saturday. It's still not working. But some categories are working such as Country and Comedy???

However, I've just had a new iMac computer installed at work yesterday and all of the radio stations work in all categories? So what could be the probleM???


Why doesn't it work on my iMac at home but it works on my new iMac at work?


THANKS

iTunes radio not working

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