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iPod Classic 160GB Freezes When Plugged In

25042 Views 26 Replies Latest reply: Mar 3, 2014 10:22 PM by GabyOlivier RSS
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lavacano201014 Level 1 Level 1 (5 points)
Currently Being Moderated
Feb 27, 2012 8:33 AM

The problem: When I plug my iPod into a computer (for any reason, whether to use as a flash drive (data usage enabled in iTunes), or just to charge), it locks up and is rendered almost unusable.


The temporary workaround: If I hold down Center and Menu for the six seconds while Hold is turned off, it force-restarts and works as it's supposed to (even if it's still plugged in).


The additional details: This happens on both Windows 7 and Windows XP, and I assume it happens on Linux as well (but never actually tested), and the only thing that freezes on the computer when this happens is the hardware plugin stuff (e.g. if I plug my phone in while my iPod is in the frozen state, the computer won't register the phone as plugged in until I unplug or force-restart the iPod).

  • Bilbo_cheshire Level 4 Level 4 (1,765 points)
    Currently Being Moderated
    Feb 29, 2012 10:03 PM (in response to lavacano201014)

    To assist in troubleshooting,

    What is your iPod firmwqare number?

    What is your iTunes version?


    Firstly do a backup of your iPod data, as the following (RESTORE) will erase your iPod, the iPod firmware need to be updated.

    Put your iPod in Diskmode

    Then connect it to your PC.


    Launch iTunes and Restore your iPod.

    Good Luck!

  • Bilbo_cheshire Level 4 Level 4 (1,765 points)
    Currently Being Moderated
    Mar 1, 2012 5:12 PM (in response to lavacano201014)

    You check your iPod firmware on the iTunes summary page when you connect it to iTunes.

    Your iTunes version would also help in troubleshooting.

    have a nice day!

  • Bilbo_cheshire Level 4 Level 4 (1,765 points)
    Currently Being Moderated
    Mar 3, 2012 6:05 PM (in response to lavacano201014)

    Yikes!, it may means it is the iPod Classic firmware 2.0.4, that is hanging up the USB Host controller, which freezes your whole Computer.

    Could be a partially updated firmware 2.0.4, (so kind of corrupted)

    Can you


    1. Open in finder <yourname>/Library/iTunes/iPod Software Updates/

    2. Remove the .ipsw and .ipsw.signature for the version you are wanting to drop, in this case, 2.0.4

    3. Open iTunes and in Preferences uncheck automatic check for updates.

    4. Connect iPod and select restore. It will ask you if you want to check for newer update. Select Yes. All files will be removed and it will have to resync the entire library but it worked.


    PS: try and do this in Diskmode.

  • Bilbo_cheshire Level 4 Level 4 (1,765 points)
    Currently Being Moderated
    Mar 5, 2012 5:05 PM (in response to lavacano201014)

    It has been brought to my attention, not to assume anything, so please do a Hard Reset  as below


    1. After charging till full charge, at least 2 hours (preferably 4 hours)
    2. Toggle the Hold switch, make sure you dont see the red mark when you do the  next step
    3. Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs till the Apple Logo comes ON
    4. Then release the buttons
    5. Select your preferred language.

    Here is the Apple support Article on the 5Rs


    If you have done this and it doesn't help, my apology.

  • Binku Level 1 Level 1 (0 points)
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    Apr 23, 2012 12:58 PM (in response to lavacano201014)

    Is your problem stolved now?


    My iPod Classic freezes too.

  • PaulineGA Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2012 7:18 PM (in response to lavacano201014)

    I have a Ipod Classic with 2.0.4 firmware.


    It also locks Itunes everytime it connects to the Windows XP pc.


    Returns error that device timeout the specified I/O operation was not completed before the timeout period.


    Can I adjust the time out period on the usb connection?


    How can I reload or reset the firmware if that is in fact the problem?



  • Bilbo_cheshire Level 4 Level 4 (1,765 points)
    Currently Being Moderated
    May 11, 2012 6:51 AM (in response to PaulineGA)

    Sorry, you got to get some MS Windows forum for that query on timeout period, but it may not be helpful and may cause other problems.

    One of the reasons could be a bad hardisk, which iPod software couldn't finalise updating the filesystem..


    Do the iPod Disk Diagnostic, refer to this excellent post by tt2., it wont fix your problem but help in troubleshooting, and reducing a lot of frivolous suggestions.

    Have a nice day!

  • buckchuck27 Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 27, 2012 7:11 AM (in response to lavacano201014)

    my 160gb ipod also freezes once its plugged into any computer.  what ive noticed is if theres is a song either playing or paused, it will freeze.  if there is nothing playing or paused, it wont have a problem.  im running firmware version 2.0.4.

  • Bilbo_cheshire Level 4 Level 4 (1,765 points)
    Currently Being Moderated
    May 27, 2012 6:25 PM (in response to buckchuck27)

    Buckchuck, don't understand your problem, are you trying to play a song on the iPod and then plug it in to the PC?

    Do note that the iPod Classic is just a media player, it is bad at interfacing, causing iTunes freezes and filesystem corruption, if you tries to make it do too many things.

    I would also suggest, when you are connecting iTunes to the iPod Classic, makes sure no other resource hogging software are running, and disconnect all other USB devices.

    We are dealing with 2 big companies, who wont look into bugs in their software, it is alsways the other company bug, that's causes the conflict, just read all the iPod Classic sync issues in these discussion pages.

  • buckchuck27 Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 27, 2012 6:41 PM (in response to Bilbo_cheshire)

    im not trying to play through my computer.  If happen to go to my computer while listenin to my ipod through my headphones and i just plug it into my computer, it will freeze.  or if i pause my ipod, make it back to my computer and plug it in, it freezes.  the only time it doesnt is if i skip to the end of whatever playlist or album im listening to so there is no song playing.  I'm on my 4th ipod and i dont remember any of the previous doing that.

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