Changing store blocks app update

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Level 1

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Changing store blocks app update

Hello everyone.

I used to be US resident with a US iTunes account. After moving abroad for good I have updated my iTunes info and linked my account to the Taiwanese AppStore but now I'm not able to download any updates for the apps I previusly purchased. The apps are availavle to the Taiwanse store and I see there are updates available in my iTunes but when I try to update them I get "No updates are currently available ...".

Is there any way I can update the apps I purchased and paid for?

Thanks for any help.

Posted on Feb 27, 2012 10:35 PM

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Answer 1

Ferretbite

Level 4

1,586 points

Feb 27, 2012 11:05 PM in response to MacSig

Did you ask the iTunes Support team to move your account to Taiwan? As a rule, you can't do it yourself, so you'd have to log in with that old Apple ID to the US store to update. Have you done any purchases since you linked your account to the new store?

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Answer 2

MacSig Author

Level 1

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Feb 27, 2012 11:11 PM in response to Ferretbite

I have updated my account by myself logging into iTunes and inputting the new address and credit card.

Yes, I have purcahed apps and they are updatable.

How can i contact iTunes Supper team to see if they can help me?

Thanks.

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Answer 3

Ferretbite

Level 4

1,586 points

Feb 27, 2012 11:18 PM in response to MacSig

I think the problem is that you bought the apps in the iTunes US Store then. Contact them here:

http://www.apple.com/support/itunes/contact/

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Answer 4

MacSig Author

Level 1

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Feb 27, 2012 11:22 PM in response to Ferretbite

Thanks. Just sent them an email.

I will post any news so it can help others.

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Answer 5

Bob Grove

Level 2

201 points

Feb 27, 2012 11:33 PM in response to MacSig

Had this very same problem where more than 50-apps purchased for my phone and Mac from the US store and then moved to Korea. Had no luck in getting them to resolve so ended up having to revert my original account back to the US and then set up a new one. Each time I need to upgrade have to log-in and out between the US & overseas one.

Real pain in the a*s so if you do come up with an answer...

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Answer 6

MacSig Author

Level 1

0 points

Feb 27, 2012 11:35 PM in response to Bob Grove

Sure, I will keep you posted.

How do you keep the US account? Do you still have a valid US credit card?

I don't have it anymore so I guess I cannot keep my US account.

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Answer 7

MacSig Author

Level 1

0 points

Mar 2, 2012 3:00 AM in response to Bob Grove

Here what the support team said:

After you change countries, you will no longer receive application update notifications in iTunes for the apps you purchased in your original country. However, you'll still receive update notifications on your iOS device for any applications installed on it.

So, nomatter the store the apps can be downloded on iOs devices.

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Answer 8

Bob Grove

Level 2

201 points

Mar 2, 2012 3:24 AM in response to MacSig

Here's what I found to be the case in iTunes:

When you do an app update all will show from both accounts.

When you do an update all, those apps from the account you are logged on will download and update. Those from the other account will not and still show as needing an update.

Then when you log of and onto the other account those remaining apps will be updated.

All will sync with the phone then.

When doing an update from the iOS you have to use the account and password respectively.

Btw, the same is true for the Mac apps on the Mac Store.

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