RicardoAfricano
Level 1 (0 points)

Q: I bought an IPhone 4S in Tripoli, Libya. Even when the brochures (in English and Arabic) said that it has FaceTime, this app is not in the phone.

Hello:

 

As I said, I bougth my IPhone 4S (it's my first IPhone). In the brochure inside the box, it is mentioned FaceTime Application (in both English and Arabic), but the Icon is not there. I checked with another collegaues that also have the IPhone and they have the icon to run the app, but not my phone.

 

I would like to solve this issue, and I believe that Iphone should have a technical solution for it.

 

Regards and Thanks in advance!

iPhone 4S, iOS 5.0.1

Posted on Feb 29, 2012 3:37 AM

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RicardoAfricano

Q: I bought an IPhone 4S in Tripoli, Libya. Even when the brochures (in English and Arabic) said that it has FaceTime, this app is no ... more

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  • by wjosten,

    wjosten wjosten Feb 29, 2012 3:44 AM in response to RicardoAfricano
    Level 10 (94,634 points)
    iPhone
    Feb 29, 2012 3:44 AM in response to RicardoAfricano

    There is no FaceTime app for the iPhone. FaceTime is built into the iOS. Is yours turned on...Settings>FaceTime>On.

  • by Onion99,

    Onion99 Onion99 Feb 29, 2012 3:44 AM in response to RicardoAfricano
    Level 1 (49 points)
    iPhone
    Feb 29, 2012 3:44 AM in response to RicardoAfricano

    Bring the iPhone back to where you bought it from, use your apple warantee and get a new one

  • by The Huntress,

    The Huntress The Huntress Feb 29, 2012 3:47 AM in response to RicardoAfricano
    Level 4 (3,590 points)
    Feb 29, 2012 3:47 AM in response to RicardoAfricano

    Check Settings>FaceTime>On and Settings>General>Restrictions>FaceTime>ON. On the 4 & 4S FaceTime is accessed through contacts.  Go into your Contacts, access the contact you want to FaceTime with and you will see a tab at the bottom of their contact card.  You can also access FaceTime by going into your Phone app, select dialling keypad, dial number, press call and an option for FaceTime on the keypad will appear.   It should be noted that FaceTime has been removed from iPhones sold in some Middle Eastern countries at the express wish of the respective Governments.  This article may also be helpful http://support.apple.com/kb/ht4319.

  • by RicardoAfricano,

    RicardoAfricano RicardoAfricano Feb 29, 2012 4:28 AM in response to wjosten
    Level 1 (0 points)
    Feb 29, 2012 4:28 AM in response to wjosten

    Dear wjosten:

     

    You did not understand: The icon facetime is not there. I have 2 friedns that have IPhone too. In their Iphones, you go to Settings, and you will see FaceTime icon. in mine, there is no faceTime icon, so obviously, I can not turn it ON.

     

    Regards,

  • by RicardoAfricano,

    RicardoAfricano RicardoAfricano Feb 29, 2012 4:37 AM in response to The Huntress
    Level 1 (0 points)
    Feb 29, 2012 4:37 AM in response to The Huntress

    NOFACETIME.PNG

    The Huntress: As you can see, there is not tab at the bottom and the contact. I can understand that Apple remove the application for the reuqest of the goverments. What I can not understabnd is that there is no warning outside the box, saying that the aplications has been blocked or removed. As I said, even the brochures inside the box give instructions about the FaceTime, when the application is not there. If you do so in the US, you will have a lot of sues.

  • by The Huntress,

    The Huntress The Huntress Feb 29, 2012 5:03 AM in response to RicardoAfricano
    Level 4 (3,590 points)
    Feb 29, 2012 5:03 AM in response to RicardoAfricano

    I'm not aware that Apple has a presence in Libya and therefore I was unable to see if anything was stated on Apple web sites pertaining to Libya specifically. However, it does state in this support document that FaceTime may not be available in all countries or regions http://support.apple.com/kb/HT4319#.