4 Replies Latest reply: Apr 7, 2012 10:01 AM by Zookeepercalif
Grannie-delsie Level 1 (0 points)

My Harry Potter audiobooks (bought on Itunes) have disappeared. They are not showing in my purchased library?  Help .... where are they??


iPad 2 Wi-Fi + 3G
  • roaminggnome Level 10 (95,032 points)

    They should be in your backup copy of your computer.

     

    If you cannot find them on your computer, then use your backup copy to put them back.

  • renstarr Level 3 (580 points)

    If they do not turn up to be in your hard drive, you can contact support through this link

    http://www.apple.com/support/itunes/contact/ for assistance in retrieving your audio books.

  • HACKINT0SH Level 5 (5,760 points)

    Try using the spotlight on your menubar to do a search.

  • Zookeepercalif Level 1 (0 points)

    I had the asame problem with my Harry Potter audio books. Pasted below is my email from iTunes support.

    I have the first 3 audio books and was going to buy the others but as of today they are no longer appearing when I search on iTunes. I bought the first 3 audiobooks on iTunes in January 2012.

     

    1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:

     

    http://www.apple.com/itunes/download

     

    Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.

     

    2) Open iTunes. From the Store menu at the top, choose Check for Available Downloads. You can also click this link to do the same thing:

     

    https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases

     

    3) Enter your account name and password, then click the Check button.

     

    The missing item should begin downloading and appear in your Purchased playlist. If you receive an error message while downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If the download process is interrupted for any reason, it should resume once you reopen iTunes.

     

    This article provides information about resuming interrupted downloads:

    http://support.apple.com/kb/HT1725

     

    If you don't see the item in your iTunes Library, please include this information in your response to this email:

     

    - The name of your Internet service provider (ISP)

    - The type of Internet connection (such as dial-up, cable modem, or DSL)

    - Any troubleshooting steps you may have taken

    - Any error messages you may have received