5 Replies Latest reply: May 30, 2012 3:33 AM by Bobsee
tobio3 Level 1 (0 points)

Any assistance appreciated - have uninstalled and reinstalled both itunes and quicktime to no avail.




Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe


Problem signature


Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version:

Application Timestamp: 4f14cc3d

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17651

Fault Module Timestamp: 4e211319

Exception Code: 80000003

Exception Offset: 0001280c

OS Version: 6.1.7601.

Locale ID: 3081

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2795380047

Windows 7
  • ihashem Level 1 (45 points)

    was it working perfectly then suddnly crashed? or it did not work @ all since the begining?

    this info will help diagnose your status.


    if it was working and suddenly crashed, try this trick, open new User account on you win7 with admin previllage.

    and try to re-install it there. this will most likely to work.


    please let me know what happens.

  • onlymazza Level 1 (0 points)



    I've been unable to use my iTunes ever since upgrading to v10.6 Today with the new roll out of v10.6.1 I ran the fresh update hoping the issue would be resolved... After the update, Same CRASH issue at opening...  I was able to FIX this on my own after messing around with an extremely confusing support article. http://support.apple.com/kb/TS1717


    Try doing this troubleshoot and see if it helps you, it worked great for me! After I moved the first folder location listed below, my iTunes was fixed! I have since deleted that folder I had moved earlier and iTunes it's still working like a charm. I've also re-wrote the instructions for you more clearly then apple did.


    • Remove iTunes Preference files
      Some of the files that iTunes uses to store it's settings and preferences may be unusable and cause issues.  iTunes has two folders where it's preferences are saved. Move one of the folders to another folder location ie. (my documents, etc.) and try opening and running itunes to test.  This is to see if the issue persists after removing these files. If the issue does not persist, simply delete the moved folder and enjoy using iTunes! However, If the issue still persists, move the folder back to where it was originally and try the same process again, this time moving the second folder. The location for the two preference folders are:
      • C:\Users\username\AppData\Local\Apple Computer\iTunes
      • C:\Users\username\AppData\Roaming\Apple Computer\iTunes




    Really hope this helps you!

  • RDoddsJr Level 1 (0 points)

    Thank you onlymazza; I was dreading having to search for the answer to this one, and your response nailed it on the head. For me, it was the roaming profile folder that was corrupted. Thanks again!

  • Trondisc Level 1 (0 points)

    Perfect answer.  Many thanks!  This helped me solved the problem within minutes.  You saved me from formatting my entire Windows 7.  OnlyMazza you friggin' rock.

  • Bobsee Level 1 (0 points)

    Fantastic, it worked! I had this crash only upon entering the iTunes Store. I have searched the web for more than two hours, found many posts with the same error, but only yours has the proper solution. Thank you.