12 Replies Latest reply: Jul 31, 2012 3:15 AM by smudger53 Branched to a new discussion.
gaurev Level 1 (0 points)

even though i have updated iphone(4) to ios5 im unable to find Facetime which is completely missing? can sm1 help?

iPhone 4, iOS 5.0.1
  • bobwild Level 4 (1,625 points)

    Where are looking for FaceTime?


    There is no FaceTime app. If you go to contacts, selct a contact, there wil be four options to for that person.

    • Send Message
    • FaceTime
    • Share Contact
    • Add to Favourites


    So select FaceTime and it will initiate a FaceTime session with that contact, IF the contact has a FaceTime devices and is available.

  • The Huntress Level 4 (3,590 points)

    Check Settings>FaceTime>On and Settings>General>Restrictions>FaceTime>ON. On the 4 and 4S FaceTime is accessed through contacts.  Go into your Contacts, access the contact you want to FaceTime with and you will see a tab at the bottom of their contact card.  You can also access FaceTime by going into your Phone app, select dialling keypad, dial number, press call and an option for FaceTime on the keypad will appear.   It should be noted that FaceTime has been removed from iPhones sold in some Middle Eastern countries at the express wish of the respective Governments.  This article may also be helpful http://support.apple.com/kb/ht4319

  • gaurev Level 1 (0 points)

    Hey thanks frndz,

    I suppose the iphone is imported from dubai n hence dissabled by carrier. Even though im here in oman the option should appear in settings. if i restore the option could be back?

  • The Huntress Level 4 (3,590 points)

    I'm afraid not.  If the iPhone was purchased in Dubai or one of the other Middle Eastern countries who impose the ban then I'm afraid FaceTime has been removed from the iPhone and no restore or software updates will enable the facility.  Sorry. 

  • Mefare Level 1 (0 points)

    Is the ban of FaceTime on the hardware or software level? If it was done to the hardware can it be fixed somehow?

    Thank you.

  • razmee209 Level 7 (30,234 points)

    No it can't be fixed or downloaded.  It has been banned by the government.       Theres no way to get or use factime.

  • modular747 Level 6 (18,730 points)

    The  Facetime lockout is on the hardware level.

  • Mefare Level 1 (0 points)

    Here's my story, I live in Lebanon, the government here have no problem with the "FaceTime"...


    I own an iPhone 4 that I bought from France with the FaceTime option working fine on it. Then I bought an other iPhone 4 for my wife, apparently it was imported from UAE which I tried hard all the software tips to get the FaceTime working on it with no success.


    Now I'm convinced and agree with you modular747 that it is a lockout on the hardware level.


    Can this lockout be removed? Is there a hardware part we can change to make it work? They must have altered something from the original iPhone to do this lockout...


    Thank you

  • Meg St._Clair Level 9 (50,837 points)

    Mefare wrote:



    Can this lockout be removed? Is there a hardware part we can change to make it work?


  • boulikas Level 1 (0 points)



    ifixit.com  get yourself an iPhone 4 Logic board, unlock it and have a facetime.



  • Meg St._Clair Level 9 (50,837 points)

    boulikas wrote:




    ifixit.com  get yourself an iPhone 4 Logic board, unlock it and have a facetime.



    Sure, if you're skilled in that sort of thing and want to void your warranty. For most people, this is not a reasonable option. 

  • smudger53 Level 1 (0 points)

    I bought my unlocked 4S in Dubai. Facetime was not in the Setings menu.

    Back in the UK I tried a few SIM cards to no avail - Facetime not present.

    In Kuwait I purchased a local Zain SIM card with access to internet, and to my suprise, Facetime not only appeared in the settings menu but was operational.

    I am now in Abu Dhabi and although facetime was in my settings menu, it was not operational as I did not use a SIM card in the phone (using it as camera at work)

    I have also just returned from UK and purchased a world SIM on the BA flight, but alas Facetime has again disappeared from the settings menu.

    I have tried to top up my Zain card from the UAE, but no luck. I think if I were able to do so that Facetime will return.

    So, It seems to me that the Facetime application on UAE phones is not completely disabled, but is dormant. Someone out there must know the glitch fix for this, because I know from experience that it is there with one service provider.