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charward Level 1 (0 points)

I can't access my existing Apple ID and I've gone through the help on apple and neither options work. 


1.Email verification goes to some unknown email. No option to send to a new email.

2.Verify by date of birth on file doesn't work and doesn't display the year so it's always invalid when I try entering the date.


I have called Apple Support, they told me that Apple ID's are basically a seperate entity and then refer me to the website help and I've tried at least 20 times.

(Or so it feels like!)  I've already created a new ID but I have all of my paid Apps for my phone and about $25 store credit linked/synced to the old Apple ID. 


Apple said that they can try to help but it's $20-$50 (depending on device) via Apple Support but I don't have that type of cash-flow if there isn't any real help..


What are my options?


Please help if you can!!



  • John Galt Level 8 (44,725 points)

    Charward, I am trying to do this exact same thing with an Apple ID I used about seven years ago. The problem is that the email address I used at the time has long ago ceased to exist, and for some reason my birth date and month are not being accepted. I'm pretty sure I know my birthday. So attempting to resolve the problem using Apple's online tools reached a dead end.


    I then tried Apple's Chat, which was very pleasant but she told me she absolutely could not help and I would have to call Apple. When I asked if they could resolve it, she assured me in no uncertain terms it would be resolved over the phone.


    So I did that - results? They could not. Absolutely not, no way, impossible, can't be done, finished.


    Needless to say I have my doubts about that, since there are other posts about this topic. I find it hard to believe they can't reset a password. I have no objection supplying whatever information required to prove I am who I say I am, but I believe their database of birth dates is incomplete or at least partially corrupt.


    So now I am trying Express Lane. It's not looking good either, but I'm not through yet.


    If I eventually resolve this I will tell you how. Just wanted to let you know you're not alone.

  • John Galt Level 8 (44,725 points)

    OK Charward, Express Lane returned me to Apple Support, who again insisted they could not help.


    I conclude we are at a dead end and this is one problem that cannot be fixed. Old Apple IDs are dead, buried, and lost for eternity.


    Apple will probably never tell you that, but I will.

  • HACKINT0SH Level 5 (5,760 points)

    2.Verify by date of birth on file doesn't work and doesn't display the year so it's always invalid when I try entering the date.

    I am a bit confused here. The date format should be Month, Day, Year.


    Don't give up yet, we should be able to get down to the bottom of this one way or another.

  • John Galt Level 8 (44,725 points)

    Nope, this is all I get:


    Screen Shot 2012-03-03 at 3.10.43 AM.png


    That's all.


    It doesn't recognize my birth month / day as correct, and since the email address I used at the time is defunct, it is impossible to proceed. I'm sure I can answer the security question but it won't let me get that far. I suspect the birthday database is corrupt.


    At some point after this "old" Apple ID was created, they began requesting the year as well. Perhaps that's how the corruption was introduced.

  • HACKINT0SH Level 5 (5,760 points)

    John, it's not uncommon to see a mix-up of Day vs Month. Could you reverse the order when selecting those? Assuming your day of birth isn't past the 12'th.

  • John Galt Level 8 (44,725 points)

    Assuming your day of birth isn't past the 12'th.


    it is...


    I suppose I could try all 365 days, but I seriously doubt any will work if the database is borked. Its information is likely nonsensical - something that will never match any dropdown selection.


    Good idea though, thanks!

  • Scooterbill77 Level 1 (0 points)



    I'm having precisely the same problem as you. My old apple ID is a corrupted email address, it doesn't recognize the month/day of birth. But add to that, at onetime i got to the security question that i haven't got a clue as how to answer. I know **** well i didn't assign this question


    DId you ever resolve the problem of how to change your old apple id purchases to your new apple id?  I have spent countless hours trying to fix this



  • denise1980 Level 1 (0 points)


    I feel like I have written these emails MYSELF!!! Yikes!! What a stinking waste of time!

    So now what?? I am with you SCOOTERBILL77


  • spirosfromnew canaan Level 1 (0 points)

    Same problem here...have tried apple support + express lane, and so far nothing!  Any updates?  Apple, is there an official response to this problem???



  • Scooterbill77 Level 1 (0 points)

    The solution finally came after many frustrating hours/days. The key is to have someone reset your password manually. It can't be done through Apple supports online automated tutorials. The difficultly is first getting in contact with a human and then getting them to really understand that the automated process does't work in this case. I did escape with part of my mind still functioning. 


    Here's part of the exchange with Michael in support. By the way, she was great. She replaced this other guy who kept trying to solve my problem without reading my emails. 


    "Michelle here again from iTunes Store Support. I'm sorry to hear that the password I provided you yesterday didn't work this morning.


    I have gone ahead and reset your iTunes Store account password again for you:


       Your account name:  xxxxxx

       Your temporary password:  xxxxxxx


    Using the steps below, you will be able to edit your Apple ID and password at the same time. Please follow these steps to change your Apple ID and password:


    1) Make sure you're using the latest version of iTunes. You can download  iTunes, free-of-charge, from the Apple website:



    Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.


    2) Open iTunes, then from the Store pull-down menu at the top, choose Sign In.


    3) Enter "xxxxxxx@gmail.comt" and the password I provided to you today and then click Sign In.


    4) From the pull-down Store menu at the top, choose View My Account, or click the link below:



    5) If prompted, enter "xxxxxxxx@gmail.comt" and the password I provided to you today, then click the View Account button.


    6) Click the Edit button on the Apple Account Information screen.


    7) Enter the modification to your Apple ID (must be an email address)and/or a new password. Please make sure the email address you enter is one that you actively check. It is not possible to make the iTunes Store send an email to an address different than the one being used for your Apple ID.


    8) Click Done to save your changes.

  • outreal Level 1 (0 points)

    The same problem has happened to me, is there a way to fix this or will Apple refund the hundreds of pounds I have spent and the credit I still have on my account?


    I seriously thinking about jailbreaking my phone and just installing it full of free apps.

  • crumpitt Level 1 (0 points)

    dude, ME TOO!  Hey, Scooterbill77, do you have to pay for the phonecall you speak of?  I would love to get my old obsolete apple IDs taken care of also, but like you am getting stuck at the birthday input.  Like I don't know my own birthday?!?  so lame.  anyway, like you guys, I can't have them send an authenticatino email because the old email(s) doesn't (don't) exist anymore!  GRrrrr!!!!


    So, yeah.  I'm sure I could answer the security quesiton, too!  but getting there is the problem!




    SO, what number did you have to call?  Is there a department you asked for?  And most importantly, did you have to pay for the help?


    Thanks for your help, guys.  I'm at least hopeful that I can get this taken care of, now...



  • Scooterbill77 Level 1 (0 points)

    I didn't call them and there was no charge. I used email and they were pretty good about replying. 


    You need to get signed up in their support tracking system and then they should be able to help you. Go to this page to get started. Good luck!



  • crumpitt Level 1 (0 points)

    Awesome!  Thanks, scooterbill77!  =0)  I'll give it a shot...  Wish me luck!  ;0)

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