Profile Manager cannot push profile

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Level 1

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Profile Manager cannot push profile

Recently I found that my Lion Server cannot push profiles to my devices and checked in console log about ProfileManager that has error as follow:

2/3/12 10:58:05.463 AM ProfileManager: NoMethodError (undefined method `[]' for nil:NilClass):

app/models/vpn_knob_set.rb:88:in `generate_payload_hash'

lib/profile_manager.rb:506:in `generate_profile_section_hash'

lib/profile_manager.rb:448:in `generate_profile'

lib/profile_manager.rb:446:in `generate_profile'

lib/profile_manager.rb:485:in `generate_raw_profile'

lib/profile_manager.rb:496:in `generate_signed_profile'

app/helpers/task_helper.rb:302:in `generate_next_request'

app/helpers/task_helper.rb:377:in `handle_connect'

app/controllers/device_controller.rb:95:in `connect'

app/controllers/application_controller.rb:71:in `give_session_to_models'

thin (1.2.7) lib/thin/connection.rb:76:in `pre_process'

thin (1.2.7) lib/thin/connection.rb:74:in `catch'

thin (1.2.7) lib/thin/connection.rb:74:in `pre_process'

thin (1.2.7) lib/thin/connection.rb:57:in `process'

thin (1.2.7) lib/thin/connection.rb:42:in `receive_data'

eventmachine (0.12.10) lib/eventmachine.rb:256:in `run_machine'

eventmachine (0.12.10) lib/eventmachine.rb:256:in `run'

thin (1.2.7) lib/thin/backends/base.rb:57:in `start'

thin (1.2.7) lib/thin/server.rb:156:in `start'

thin (1.2.7) lib/thin/controllers/controller.rb:80:in `start'

thin (1.2.7) lib/thin/runner.rb:177:in `send'

thin (1.2.7) lib/thin/runner.rb:177:in `run_command'

thin (1.2.7) lib/thin/runner.rb:143:in `run!'

/usr/share/devicemgr/webserver/thin:8

How to solve this problem? Thank you in advance.

Mac mini, Mac OS X (10.7.3)

Posted on Mar 1, 2012 7:41 PM

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Answer 1

Mar 2, 2012 12:57 PM in response to hin wing

I have the same issue, and although I don't know anything for sure, it looks like a bug in some ruby script userd by Profile Manger. I have a bug report with Apple about it. Until some kind of resolution is found, I'm in the same boat as you: new settings cannot be pushed to my users or devices.

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Answer 2

eup

Level 1

0 points

Mar 13, 2012 12:23 PM in response to hin wing

Same issue/error here (NoMethodError). Noticed this after 10.7.3 update. The strange part for me is that Mac OS 10.7 clients receive profiles fine, but I cannot push profiles to iPads/iphones... Profile Manager doesn't appear to be very stable. Not sure if i can trust this for mdm.

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Answer 3

Mar 19, 2012 12:23 PM in response to hin wing

Hi

I had the same problem and managed to overcome it by editing the ruby code supplied by Apple.

It seems that if you define a VPN payload, it is expecting you to define some IPSEC settings. We only use L2TP and PPTP and the Ruby code is checking the IPSEC data and throwing a NilClass exception.

To get around this, you can simply do the following:

$ cd /usr/share/devicemgr/backend/app/models

$ sudo cp vpn_knob_set.rb vpn_knob_set.rb.orig

Then edit the file 'vpn_knob_set.rb' and comment out lines 88, 89 and 90 by inserting a '#' at the beginning of each of the 3 lines.

Hope this helps.

Simon

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Answer 4

monkeyjr

Level 1

18 points

Mar 20, 2012 1:56 AM in response to hin wing

Simon, it seems work on one of my device (iPad) and I will try on other 2 devices and will report success or not.

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Answer 5

eup

Level 1

0 points

Mar 21, 2012 8:31 AM in response to SimonOrdish

Simon, excellent work! This must have been a bug with 10.7.3. I removed the VPN payload now all iPads are updating correctly. I will look into editing the Ruby code for the needed VPN payload next. Thanks for your response.

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Answer 6

Apr 9, 2012 9:06 AM in response to SimonOrdish

Good catch! I've reported this as a bug ID 11209834

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Answer 7

monkeyjr

Level 1

18 points

Dec 27, 2012 11:10 PM in response to hin wing

Forgot to backup, which line number should be in for Mountain Lion?

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