We have an iMac with Snow Leopard. We can turn our computer on, but we are unable to input our password to access our computer. We tried rebooting system and replaced mouse batterieswith no success. The screen is frozen. Any ideas on how to unlock it?

Question

We have an iMac with Snow Leopard. We can turn our computer on, but we are unable to input our password to access our computer. We tried rebooting system and replaced mouse batterieswith no success. The screen is frozen. Any ideas on how to unlock it?

We have an iMac with Snow Leopard. We can turn our computer on, but we are unable to input our password to access our computer (the screen appears frozen). We tried rebooting system and replaced the mouse batteries with no success. Any ideas on how to unlock it?

iMac, Mac OS X (10.5.6)

Posted on Mar 2, 2012 8:31 AM

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Answer 1

rkaufmann87

Level 10

140,478 points

Mar 2, 2012 8:36 AM in response to Michael/Camie Corley

Please try using Resetting an account password

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Answer 2

Mar 2, 2012 2:58 PM in response to Michael/Camie Corley

We have multiple login accounts and can't access any of them. The computer fires up and displays each account login option, but does not prompt a password box anymore. We know the passwords for each login account. We shut down our computer like normal last night and discovered our login issues this morning. Any other ideas what might have caused this?

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Answer 3

rkaufmann87

Level 10

140,478 points

Mar 2, 2012 3:05 PM in response to Michael/Camie Corley

Did you click the link in the first post I provided? It has information on how to re-set your password, this should be adequate for your needs.

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