Telus Carrier versus AT&T

Question

Telus Carrier versus AT&T

Dear Support Team, I have iphone 4. As I was in Canada, I had Telus as a Carrier but when I came to US, my cell showed AT&T automatically as a carrier. Therefore, I went to AT&T shop and purchased a mini-SIM card from AT&T with a new plan. They told me that it should be no problem and they inserted the SIM card and tried several times to connect to their net but it was impossible; even they changed their SIM card three times but it did not work. Finally, I took my old SIM card from telus and inserted again to the iphone. It worked again with AT&T carrier in the USA trough Telus Canada.

NOW! My contract with Telus is over. How can I use my iphone with AT&T again?

I would appreciate if I could receive the reply.

02-03-2012AH

iPhone 4, iOS 5.0.1, Model: MC603C

Posted on Mar 2, 2012 1:07 PM

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Answer 1

stedman1

Level 10

264,616 points

Mar 2, 2012 1:09 PM in response to Afshinhossein

If you were on a contract with Telus, you have a locked iPhone. TELUS does not provide unlocking of iPhones. If you wish to use AT&T you will need to purchase an unlocked or AT&T iPhone.

Stedman

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Answer 2

Mar 2, 2012 1:38 PM in response to Afshinhossein

How about now that my cotract with TElus is over. Can I use my Iphone with AT&T?

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Answer 3

stedman1

Level 10

264,616 points

Mar 2, 2012 1:41 PM in response to Afshinhossein

You could try contacting Telus, but I doubt they will be willing to unlock. Any other method of using the iPhone with AT&T would require hacking and we can't offer assistance on the Apple site.

Stedman

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Answer 4

Mar 2, 2012 1:42 PM in response to stedman1

How about now that my cotract with TElus is over. Can I use my Iphone with AT&T? Normally it should not be locked anymore. isn't it?

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Answer 5

Mar 2, 2012 1:44 PM in response to Afshinhossein

Afshinhossein wrote:

How about now that my cotract with TElus is over. Can I use my Iphone with AT&T?

No. Telus would need to release the carrier lock on your iPhone for it to work with AT&T. As Steadman1 stated Telus does not unlock iPhones. Similar as AT&T do not unlock iPhones either. You wither need to go the new unlocked route or start a 2 yr contract with AT&T if you're eligible.

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Answer 6

KiltedTim

Level 10

225,942 points

Mar 2, 2012 1:51 PM in response to Afshinhossein

Here is a list of supported carriers. You will note that Telus does NOT provide unlocking. If you want an iPhone on AT&T, you will have to buy a new one.

http://support.apple.com/kb/ht1937

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