2 Replies Latest reply: Mar 4, 2012 3:17 PM by turingtest2
Shezzle Level 1 Level 1

I upgraded to the latest itunes and lost my whole libary! I also had a message stating this laptop wasn't authorised, however when I try to authorise, I recieve a another message saying it already is!


What's happening?


Any advise would be grateful PLEASE?

iPod nano, Windows 7
  • b noir Level 9 Level 9

    In the course of your troubleshooting to date, have you tried the following document?


    No content shows up in iTunes after updating

  • turingtest2 Level 9 Level 9

    Empty/corrupt library after upgrade/crash

    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.


    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.


    When you get it all working make a backup!