Frozen apple tv...

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Frozen apple tv...

Hi,

I've just gone all Mac. And while user friendly in some ways I find the learning curve to be pretty steep for someone who isn't a techy.

I've followed the discussions wrt Unpairing my apple tv remote from the two Mac books in the house. And my remote still doesn't work on my apple tv.

We also have two iPads.. Would those be interfering with my apple remote? When I hold down the menu and rewind button, nothing happens. I then hold down the menu and fast forward button and nothing happens. My screen is still frozen. Tried the hard reboot to no avail.

Can someone pls help me as I'm about to punt this stupid apple tv clear across the backyard.

Thx.

Andy

AppleTV 2

Posted on Mar 4, 2012 4:31 AM

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Answer 1

Mar 4, 2012 5:15 AM in response to Andymorrisey

Welcome to the Apple Community.

Did you hold the buttons down for long enough, you also may need to hold the remote fairly close to the device.

Your iPads will not interfere with an IR remote

Is your Apple TV new, has it worked before.

When you restarted did you try removing all the cables for 30 seconds.

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Answer 2

Andymorrisey Author

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Mar 4, 2012 5:32 AM in response to Winston Churchill

Hi Wintston,

Thanks for getting back to me so quickly.

Yes to all of the above.

I held the remote for 15 seconds directly in front of the ATV. The light does flicker when I press any buttons, so it's not a battery problem.

My ATV is a yr old at most and worked fine... until we bought our first macbook...

I have removed all cables for several minutes but it 'boots' back up to the original frozen screen.

Thoughts?

a

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Answer 3

Mar 4, 2012 5:47 AM in response to Andymorrisey

When you press any of the buttons on the remote does the status light flash on the Apple TV, have you considered a flat battery (although you usually get a warning for months before it goes), Do you get any messages when it is starting up, does it restart to the main menu screen or another.

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Answer 4

Andymorrisey Author

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Mar 4, 2012 6:06 AM in response to Winston Churchill

The light does flash and the system beeps when i push the remote. So i don't believe that it's battery related.

Before unpairing with the macbook, the remote worked on the laptop..

When i unplugged it for several minutes, it booted back up to the exact same frozen screen where it was before i unplugged it.

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Answer 5

Mar 4, 2012 6:10 AM in response to Andymorrisey

It's hard to tell whether the system is frozen or whether it's just ignoring the remote, I assume you don't have an iPhone or similar with the remote app on to try.

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

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Answer 6

Andymorrisey Author

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Mar 4, 2012 6:15 AM in response to Winston Churchill

My wife has an iphone, but i'm still bb. Will be converting this summer..

And she has remote app...

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Answer 7

Mar 4, 2012 6:17 AM in response to Andymorrisey

It's worth a try, it may tell us more.

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Answer 8

Andymorrisey Author

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Mar 4, 2012 6:38 AM in response to Winston Churchill

Are we supposed to have home sharing on?

What do i do with the remote on my wife's iphone?

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Answer 9

Mar 4, 2012 6:41 AM in response to Andymorrisey

Yes you would need homesharing on on both the Apple TV and the phone, of course if you didn't previously have homesharing on on the Apple TV, there is now no way to do that without the original remote.

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