Why can't I send emails any more?

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Level 1

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Why can't I send emails any more?

I've had my iPad2 for about 9 months and it has worked perfectly well until the other day. I can still receive emails but I cannot send any. Each time I try, they simply sit in the outbox with an exclamation mark icon next to them which, when interrogated states "cannot send mail - SMTP: the user name or password for (email address)@smtp.live.com is incorrect". I've check over and over again, and neither the username nor the password is incorrect. Can anyone help?

iPad 2, iOS 5

Posted on Mar 4, 2012 3:41 AM

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Answer 1

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Julian Wright

Level 8

35,014 points

Mar 4, 2012 4:07 AM in response to NigelGA

Can you still log in to your email account via webmail using the same login details?

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Answer 2

NigelGA Author

Level 1

0 points

Mar 5, 2012 1:01 AM in response to Julian Wright

I can, but on reflection I changed my password recently, and suspect I need to update it somewhere....

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Answer 3

Skydiver119

Level 9

53,405 points

Mar 5, 2012 3:55 AM in response to NigelGA

Also, is that a hotmail account? Mine acted up and I ended up deleting and then readding it and it seems to work fine. I could read but couldn't send...it's almost like Hotmail defaults to 'read only' status without notice.

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Answer 4

Mar 5, 2012 5:00 AM in response to NigelGA

If you changed the password, then go to Settings > Mail, Contacts, Calendars > Accounts and the account name > Outgoing Mail Server and tap the name > Primary Server > Passwrod and delete the password and re-enter it.

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Answer 5

NigelGA Author

Level 1

0 points

Mar 5, 2012 5:32 AM in response to Ralph Landry1

Ralph Landry1, it worked... You are a star. Thank you.

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Answer 6

Mar 5, 2012 5:39 AM in response to NigelGA

Glad it worked...just have to find the little nooks and crannies where things are hidden 🙂

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Answer 7

jicms

Level 1

41 points

Jun 20, 2015 2:08 PM in response to Ralph Landry1

I have the same problem. Problem is I don't know what the password is for smtp.live.com and I don't recognise the email address! The Outlook.com web version works fine, just not mail on my Mac. Help please.

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