Very high ping time, very slow internet

How are you connected to your router -- wired or wireless?

In Network Utility, look at the Info pane. select your Ethernet Interface, typically en0.

What speed was the connection made at? Is this what you expect?

Are you getting any errors in the counters on the right side of the screen?

If there are problems here, they may be caused by mis-wired or bad cables, ports going bad on the Router or the Mac, or possibly bad configuration. Swap around to see if the problems follow a port or cable.

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

• Be sure your Mac is shut down.
• Press the power button.
• Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
• Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem(s)?

After testing, reboot as usual (i.e., not in safe mode.)

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software – potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions – they’re easy to carry out and won’t change anything on your Mac.

These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

Below are instructions to enter some UNIX shell commands. They’re harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of running these commands, search this site for other discussions in which they’ve been used without any report of ill effects.

Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, press the key combination shift-command-U. The application is in the folder that opens.

☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.

Step 1

Copy or drag – do not type – the line below into the Terminal window, then press return:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)

Step 2

Repeat with this line:

sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'

This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

Step 3

launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

Step 4

ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null

Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

Step 5

osascript -e 'tell application "System Events" to get name of every login item'

Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer – no typing, except your password. Also remember to post the output.

You can then quit Terminal.

Please read this whole message carefully, especially the warnings, before doing anything.

WARNING: The changes to your configuration suggested here should be regarded as provisional; they may not solve your problem, or they may remove functionality that you consider to be useful. If a third-party system modification that you want to keep is causing the problem, you’ll have to seek help from its developer.

WARNING: Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now, even if it becomes unbootable -- which might happen. If you’re not absolutely sure you can do that, STOP – DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not help, if you ignore this warning.

You should either update or uninstall the following system modification(s), if an update is available from the developer:

N/A

and definitely remove at least the following:

† BlackBerry Desktop

† DivX

† iGetter

† MacKeeper

† Rapport

† RealPlayer

All of the latter must be removed completely, and (unless otherwise specified above) the only way to do that is to use the uninstallation tool provided, if any, or to follow the developer's instructions. In some cases it may be necessary to re-download or even reinstall the software in order to get rid of it. I can't be more specific, because I don't install such things myself.

WARNING: Trying to remove complex system modifications by hunting for files by name usually will not work and may make matters worse. If you can’t remove the modifications any other way, you’ll have to erase your boot volume and perform a clean reinstallation of the Mac OS.

Note: MacKeeper is an exception to the rule that system modifications should be uninstalled according to the developer's instructions. Although not generally recognized as such, MacKeeper is in fact a trojan, because the developer distributes an uninstaller that purports to delete it, but leaves behind something that causes popup ads to appear in the user’s web browser. Try following the instructions here:

how to uninstall MacKeeper

I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future Mac OS updates, so it may not be clear which one is at fault.

Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

Please repeat steps 1-5 and post the output.

Microsoft Mouse

WD SmartWare

IOXperts Webcam driver

DivX (partial installation)

Menu Extra Enabler

QuickTime Streaming Server

MacFUSE

My guess or assumptions are this was an upgrade to Lion over 10.6.8 instead of doing a clean install on another drive. Setup Assistant is quick and easy and will import your old files properly and have you up with your same apps and prefs, plus have a backup boot drive of your old working system.

And avoids a lot of problems carried over from prior systems that can sometimes go back years.

Lion does allow for clean installs to alternate disk drive.