Previous 1 2 Next 22 Replies Latest reply: Nov 17, 2012 9:48 AM by Thorfinnone
adam1232 Level 1 (0 points)

I have an early 2011 macbook pro and I am having to take my macbook pro into the genius bar in a couple days because of 2 keys that are broken. One key just keeps coming off and it's obvious that part of the key is broken. The other key is fully attached on the left side of the key, but on the right side it keeps popping off leaving the top left and bottom left part still hook on but the right side isn't. What do you think the genius bar will do?

  • eww Level 9 (52,980 points)

    What do you think the genius bar will do?

     

    I think they'll fix your machine under warranty if it's still under warranty or AppleCare, and charge you for the repair if it isn't.

  • adam1232 Level 1 (0 points)

    Doubt they will replace my whole keyboard for two keys.

  • eww Level 9 (52,980 points)

    So do I -- I think they'll replace the faulty keycaps. But whatever they do, it will be fixed.

  • adam1232 Level 1 (0 points)

    Well I went to the Genius bar exactly a week ago and they replaced the two key caps and the scissor things. The sad part is I can tell that some other keys will break if I take them off because they aren't on my keyboard extremely well. I could probably lift them off a little easier then I would like just like I did to the other keys and that's how they had to be replaced.

  • eww Level 9 (52,980 points)

    "I could probably lift them off a little easier then I would like just like I did to the other keys and that's how they had to be replaced."

     

    Then my advice is very simple: don't lift them off.

  • adam1232 Level 1 (0 points)

    I know I won't. I guess I'll just wait until they start popping off.

  • eww Level 9 (52,980 points)

    You had to pull the first two off to break them, so you assume the rest are going to jump off by themselves? What's your logic there?

  • adam1232 Level 1 (0 points)

    Well since there loose already, overtime they will probably fall off. I'm pretty sure other laptops have a little bit more durable keys on the keyboard then the Mac does.

  • Csound1 Level 8 (46,925 points)

    adam1232 wrote:

     

    Well since there loose already, overtime they will probably fall off. I'm pretty sure other laptops have a little bit more durable keys on the keyboard then the Mac does.

    I have Mac laptops that are nearing double figures in age, no keys ever fell off, maybe it's you.

  • adam1232 Level 1 (0 points)

    Ohhhh It's definitely not me! I am 100 percent positive! I even made a post on these forums about how well I treat my Mac. From what I was saying, some people commented and made fun of me by saying stuff like, "I treat my mac with love and kiss it every night just like my wife" And stuff like that haha.

  • Csound1 Level 8 (46,925 points)

    adam1232 wrote:

     

    Ohhhh It's definitely not me! I am 100 percent positive! I even made a post on these forums about how well I treat my Mac. From what I was saying, some people commented and made fun of me by saying stuff like, "I treat my mac with love and kiss it every night just like my wife" And stuff like that haha.

    Then you must have really bad luck, your problem is not common.

  • steve359 Level 6 (13,337 points)

    I have a refurbished Feb 2011 MBP.  No keyboard issues.

  • adam1232 Level 1 (0 points)

    I could just be really picky

  • Csound1 Level 8 (46,925 points)

    adam1232 wrote:

     

    I could just be really picky

    Keys detaching is not 'picky'

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