Q: Disk Burner or software not found. What do I do?
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Mar 4, 2012 5:42 PMby b noir,I tried checking (not sure if i checked the right thing) but it said error 39? not sure what it is but ill check
That's one I haven't seen for a while.
Try the fixit from the following Microsoft document:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
After the Fixit is applied, restart the PC. Then go into your Uninstall a program control panel, select "iTunes" and click "Repair".
Try launching iTunes. Does it launch properly? If so, check to see if you can burn.
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Mar 4, 2012 7:23 PMby aggenkl,I used the fixit. It fixed a few things then said something was wrong with my drive. So i went through did it again and told it to use the best drive. then it said there weren't anymore problems writing a disc. But the problem is still there. It won't let me burn any disks. And thanks for your time and help so far!
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Mar 5, 2012 4:56 AMby aggenkl,Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 545s
iTunes 10.5.3.3
QuickTime 7.6.7
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002BA8E408ABA900
Current user is not an administrator.
The current local date and time is 2012-03-05 06:53:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e57c2cb05c38cbf26ba8de08c303f6f2
iPodService 10.5.3.3 (x64) is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
After running theses diagnostics I did try a repair and restart again, but it still came up as this.
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Mar 5, 2012 12:48 PMby b noir,I think we're nearly there.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Try the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes
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Mar 6, 2012 1:59 PMby aggenkl,Okay, I did what you said. Restarted, did a repair for itunes, then restarted the comp again. After bringing itunes back up, it still says no software found. I ran a diagnostic and got this:
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 545s
iTunes 10.5.3.3
QuickTime 7.6.7
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00D7A6A408E871B0
Current user is not an administrator.
The current local date and time is 2012-03-06 15:56:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e57c2cb05c38cbf26ba8de08c303f6f2
iPodService 10.5.3.3 (x64) is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
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Mar 6, 2012 2:32 PMby b noir,When the filters are there, we get a Disk Burner not found. When the filters are gone, we get the 43.
That's behaving like an afs.sys or afs2k.sys problem. But with those, normally, the diagnostics say that the driver is installed on the system and the error code in Device manager is usually a 10 rather than a 39.
We'd better check, just in case,
Try Solution 2 from the following document:
