11 Replies Latest reply: Sep 22, 2014 12:22 PM by James Ward4
GibbsInFlorida Level 1 Level 1 (0 points)

iPhone

iTunes

iCloud

Mobile Me

 

 

In the Fall 2011 I suddenly lost the ability to see and sync to my iPhone 4 via iTunes. This was a fairly significant setback as I had become comfortable syncing my phone and my contacts/calendar events.

 

 

I endeavored to figure it out but it remained a mystery to me so I contacted Apple support by phone. I got with a very nice and proactive support person who gave clear indication they would help me solve the mystery (iPhone dissappearing from iTunes). The support person followed up promptly with an email saying that research was ongoing.

 

 

Then nothing further from Apple support.

 

 

I contacted by phone again and was told that I would have to purchase extended support which I did. Still I heard nothing more from the (2nd tier) support person.

 

 

I ended up figuring it out on my own within about a one week period of time.

 

 

Here is what I figured out....

 

 

iTunes updated automatically and when that happened, MobileMe went away. It turns out that the iTunes auto update included the new iCloud parameters and since I had not upgraded my iPhone 4 to the "Cloud" and iTunes was no longer compatible for syncing.

 

 

I eventually figured the conundrum out on my own and I was not happy when I did.

 

 

I had to revert my operating environment back to all the previous versions of anything Apple on my PC prior to the automatic update that iTunes had accomplished and in that process.....was able to fill in all the gaps that Apple chose not to tell me about.

 

 

I am keeping this post as general and objective as I can. I will repeat that I am not happy with how Apple is handling this whole iCloud thing. They are attempting to make decisions for me that I would rather they didn't.

 

 

The question I have for this forum is "what is going to happen after June 30, 2012"? MobileMe is going completely away along with our ability to manage what is happening to our personal computing data (as it streams away from our personal computers.....up into the Cloud). Does this mean that the end user will no longer have a choice as to whether they want all of their data to sit in the cloud under somebody else's control?

 

 

Does this mean that I will have to leave the Apple product line because I don't think that Cloud computing (exclusively) is a good idea?

 

 

Is Apple sure they want to attempt to do this?

  • Allan Sampson Level 10 Level 10 (123,365 points)

    The question I have for this forum is "what is going to happen after June 30, 2012"? MobileMe is going completely away along with our ability to manage what is happening to our personal computing data (as it streams away from our personal computers.....up into the Cloud). Does this mean that the end user will no longer have a choice as to whether they want all of their data to sit in the cloud under somebody else's control?

     

    Nothing except for you will no longer have access to your MobileMe email account and whatever options are available with the account. This does not change and will not change the option for syncing contacts and/or calendar events direct with a supported application on your computer via the iTunes sync process.

     

    I made the switch from MobileMe to iCloud when iCloud was first released and I still have the option to sync contacts and calendar events direct with the Address Book and iCal on my Mac - all the options for syncing direct with a supported application on my computer via the iTunes sync process are still available. I can do both - syncing direct with my computer and over the air with my iCloud account, or delete my iCloud account on my iPhone and iPad and sync both direct with my computer via the iTunes sync process.

     

    Does this mean that I will have to leave the Apple product line because I don't think that Cloud computing (exclusively) is a good idea?

     

    No, and no one is required to use a free iCloud account with an iOS device.

  • GibbsInFlorida Level 1 Level 1 (0 points)
    I made the switch from MobileMe to iCloud when iCloud was first released and I still have the option to sync contacts and calendar events direct with the Address Book and iCal on my Mac - all the options for syncing direct with a supported application on my computer via the iTunes sync process are still available. I can do both - syncing direct with my computer and over the air with my iCloud account, or delete my iCloud account on my iPhone and iPad and sync both direct with my computer via the iTunes sync process.

     

    I have not seen these same capabilities on my Windows PC (i.e. direct or the cloud....my choice).

  • Allan Sampson Level 10 Level 10 (123,365 points)

    I have not seen these same capabilities on my Windows PC (i.e. direct or the cloud....my choice).

     

    Does this mean there is nothing available for you to select under the Info tab for your iPhone sync preferences with iTunes - under the Info tab for your iPhone sync preferences with iTunes is completely blank?

     

    Apple releasing iCloud had nothing to do with your iPhone no longer being recognized by iTunes on your computer.

     

    http://support.apple.com/kb/TS1538

  • GibbsInFlorida Level 1 Level 1 (0 points)

     

    Does this mean there is nothing available for you to select under the Info tab for your iPhone sync preferences with iTunes - under the Info tab for your iPhone sync preferences with iTunes is completely blank?

     

    Apple releasing iCloud had nothing to do with your iPhone no longer being recognized by iTunes on your computer.

     

    When iTunes auto updated from version 10.1.2.17 (the first iCloud version) it apparently dropped MobileMe and at the same time dropped my ability to see and sync my iPhone. I could not completely remove that (next higher) version of iTunes in my operating environment. I could not remove all of the elements to include "Apple Mobile Services Support" and thus could not completely delete that next higher version of iTunes. I figured out that by manually removing MobileMe (once I had figured out what was going on with MobileMe) I could then remove Apple Mobile Services Support and get completely rid of the next higher (iCloud) version of iTunes. Once I was able to do that I was able to reinstall version 10.1.2.17 which is what I am still running (with default updates turned off). Any higher version of iTunes (without MobileMe).....my ability to see, sync or otherwise manage my iPhone syncing in iTunes on my Windows PC.......is defunct.

  • Allan Sampson Level 10 Level 10 (123,365 points)

    How about answering my question based on this statement?

     

    I have not seen these same capabilities on my Windows PC (i.e. direct or the cloud....my choice).

     

    If what you have incorrectly figured were the case, there would be millions of Windoze users that do not have a MobileMe or iCloud account with the same problem, which is not the case. And the same for those with a MobileMe account that have not made the switch to iCloud.

  • GibbsInFlorida Level 1 Level 1 (0 points)

    Allan Sampson wrote:

     

    How about answering my question based on this statement?

     

    If what you have incorrectly figured were the case, there would be millions of Windoze users that do not have a MobileMe or iCloud account with the same problem, which is not the case. And the same for those with a MobileMe account that have not made the switch to iCloud.

    And if I have not incorrectly figured it out.......the impact is going to be pretty significant which takes it back to the original (in part) question. Is Apple sure they want to do this?

  • Allan Sampson Level 10 Level 10 (123,365 points)

    Apple is doing no such thing. You are wrong, and if you are not going to answer my question, best of luck to you.

  • GibbsInFlorida Level 1 Level 1 (0 points)

    Dateline October 17, 2011 (the iCloud launch)

     

    https://discussions.apple.com/message/17758476?ac_cid=142432#17758476

     

    It's the last paragraph that worries me (all the bugs and Apple's silence on known issues notwithstanding).

     

    I think we need to keep paying attention.....and not be afraid to speak up when it comes to concerns we may have. People were succesful in having their voices heard recently when Apple was forced to respond to the deplorable factory conditions where these beloved Apple devices were being manufactured. The workers had started jumping out of dormitory windows in droves. And our personal data is valuable beyond measure.

     

    The "I" cloud to go along with all the "I" devices was somebody's good idea......just like derivatives were somebody's good idea.

     

    Not my idea.

     

    My personal computer is like the second most private place in my life besides my bathroom.

     

    Do I want all my stuff on the internet with these guys....?......or with anybody for that matter....?  Do you?

     

    How many of you read the Terms and Conditions before you hit the "Accept" button?

     

    Just give me an option, thats all I am asking for.

  • Allan Sampson Level 10 Level 10 (123,365 points)

    People were succesful in having their voices heard recently when Apple was forced to respond to the deplorable factory conditions where these beloved Apple devices were being manufactured. The workers had started jumping out of dormitory windows in droves.

     

    "Deplorable" factory conditions as in shockingly bad in quality and workers jumping out of dormitory windows in "droves"? A large mass of workers - hundreds or more jumped of the dormitory windows? And you saw the shockingly bad in quality factory conditions where? Hogwash. How about toning down the drama just a tad.

     

    My personal computer is like the second most private place in my life besides my bathroom.

     

    And you've chosen to use a computer running a swiss cheese for security OS that is Windows? A significant amount of spam circulated originates from computers running Windows that are taken over remotely by spammers, not to mention constant virus, adware, and spyware concerns.

     

    Just give me an option, thats all I am asking for.

     

    The option you have to sync contacts direct with a supported address book app on your computer via the iTunes sync process which is selected under the Info tab for your iPhone sync preferences with iTunes has not changed.

  • Reneemair Level 1 Level 1 (0 points)

    I am having so much trouble after the update- I can't find a number where I can actually speak to someone - please help

  • James Ward4 Level 7 Level 7 (26,135 points)
    1. Your best bet may be to make an appointment at the Genius bar at your closest Apple store, if that is an option.
    2. You may want to post your own  thread (this one is actually two years old), and describe what issue you are having in detail. someone may be able to offer some help.