In the Fall 2011 I suddenly lost the ability to see and sync to my iPhone 4 via iTunes. This was a fairly significant setback as I had become comfortable syncing my phone and my contacts/calendar events.
I endeavored to figure it out but it remained a mystery to me so I contacted Apple support by phone. I got with a very nice and proactive support person who gave clear indication they would help me solve the mystery (iPhone dissappearing from iTunes). The support person followed up promptly with an email saying that research was ongoing.
Then nothing further from Apple support.
I contacted by phone again and was told that I would have to purchase extended support which I did. Still I heard nothing more from the (2nd tier) support person.
I ended up figuring it out on my own within about a one week period of time.
Here is what I figured out....
iTunes updated automatically and when that happened, MobileMe went away. It turns out that the iTunes auto update included the new iCloud parameters and since I had not upgraded my iPhone 4 to the "Cloud" and iTunes was no longer compatible for syncing.
I eventually figured the conundrum out on my own and I was not happy when I did.
I had to revert my operating environment back to all the previous versions of anything Apple on my PC prior to the automatic update that iTunes had accomplished and in that process.....was able to fill in all the gaps that Apple chose not to tell me about.
I am keeping this post as general and objective as I can. I will repeat that I am not happy with how Apple is handling this whole iCloud thing. They are attempting to make decisions for me that I would rather they didn't.
The question I have for this forum is "what is going to happen after June 30, 2012"? MobileMe is going completely away along with our ability to manage what is happening to our personal computing data (as it streams away from our personal computers.....up into the Cloud). Does this mean that the end user will no longer have a choice as to whether they want all of their data to sit in the cloud under somebody else's control?
Does this mean that I will have to leave the Apple product line because I don't think that Cloud computing (exclusively) is a good idea?
Is Apple sure they want to attempt to do this?