4 Replies Latest reply: Mar 4, 2012 6:23 PM by smillerinky
smillerinky Level 1 Level 1 (0 points)

My sons iPod touch was turned off for about a month.  When he went to turn it on it said it was disabled for over 22 million 141 thousand six hundred minutes!  He, of course, had broken the usb connector, so we borrowed an iPhone cable, but my pc and itunes (latest version confirmed) do not recognize the device as an iPod.  My pc sees it as a camera but with nothing on it.  iTunes doesn't see it at all.  I am guessing we will have to buy a new cable, but does anyone have any suggestions in the meantime?


iPod touch
  • Philly_Phan Level 6 Level 6 (11,985 points)

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

     

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

     

    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • smillerinky Level 1 Level 1 (0 points)

    I have tried the reset but it still comes up with the 22 million + minutes.  I cannot use the computer to restore it as it is not recognized by my PC as an iPod but as a camera with nothing on it.  iTunes acts as if I have nothing plugged in at all   I appreciate the speedy feed back though.  I guess I will have to buy a new cable.  I really thought the iPhone cable would work.

  • Philly_Phan Level 6 Level 6 (11,985 points)

    http://support.apple.com/kb/TS1538

     

    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • smillerinky Level 1 Level 1 (0 points)

    Wow.  I got an error message saying we need to enter the iPod's passcode ON THE IPOD.  We can't do that for about 41 years.