AlconicCF
Level 1 (0 points)

Q: Unread message count is wrong in Mail and Dock

Just last week I noticed that both my Email Inbox & Mail Dock Icon is showing an incorrect unread message count on both my MacBook & iMac. I am using a Microsoft Exchange Hosted account (Office 365) and it is the only email account tied to both of my Macs. My iPhone shows the correct unread message count as well as Outlook Web Access, and on a seperate windows-based computer, Outlook is showing the correct unread message count of 3. Both Mac systems are using OS X 10.7.3 and I have never experienced this issue before.

 

The MacBook is showing 39 unread messages, and the iMac is showing 16, in actuality there are 3 unread messages. If I create a smart mailbox that shows only unread messages - it shows up with the correct number (3), when I sort by "Unread Messages" for Inbox, it only shows that I have three unread messages.

 

I have rebuilt the inbox, I have deleted the email account from the computer, restarted the computer and then readded it, all it did was bring the unread message count from 19 to 16 on my iMac (still - it should be 3).

 

I have also gone to Mail -> Preferences -> General and verified that Show Dock Unread County is set to "Inbox" but oddly enough, when I click "All Mailboxes" the unread count on the Dock changes to 3.

 

Is there a file I can delete to reset that unread message count? I feel like I've done everything that's suggested to no avail.

 

Thanks!

iMac (21.5-inch Mid 2011), Mac OS X (10.7.3)

Posted on Mar 4, 2012 7:10 PM

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AlconicCF

Q: Unread message count is wrong in Mail and Dock

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  • by WINNIHESEL,

    WINNIHESEL WINNIHESEL Mar 28, 2012 8:29 AM in response to AlconicCF
    Level 1 (0 points)
    Mar 28, 2012 8:29 AM in response to AlconicCF

    I have the same issue, but it's on a MacBook Air, also on 10.7.3 - in my case it's showing 2 unread messages in the Junk folder as well as in the inbox. All related to an Exchange account. I restarted the computer, I rebuilt the inbox as well as the junk mail folder. I looked directly on the Exchange server, there were no unread messages there. Sounds like a solid timebomb bug in 10.7.3. to me. Can't wait to get to the next OS - this Vista version of Mac OS's really isn't the greatest...

  • by WINNIHESEL,

    WINNIHESEL WINNIHESEL Apr 2, 2012 6:07 PM in response to WINNIHESEL
    Level 1 (0 points)
    Apr 2, 2012 6:07 PM in response to WINNIHESEL

    More on this: I went to the Genius Bar - No help there. The only recommendation was to re-install Lion, which I did. But it didn't fix it. So, if the genius can't figure it out, I am settling for a solid bug and we seem to have to wait.

  • by HACKINT0SH,Helpful

    HACKINT0SH HACKINT0SH Apr 2, 2012 6:26 PM in response to AlconicCF
    Level 5 (5,774 points)
    iLife
    Apr 2, 2012 6:26 PM in response to AlconicCF

    There is a small glitch, and you guys are close.

     

    In Mail Preferences under General, there is the option for:

     

    Dock Unread Count --

     

    Your choices in the dropdown are either:

     

    None

    Inbox Only

    All Boxes

     

    The problem is that I've often seen the Inbox Only is checkmarked, and stays as checkmarked, even when you last told it to use either None or All Boxes.

     

    It is possible that Alconic see's Inboxes Only checkmarked, when in fact it's All mailboxes that are set to be showing.

     

    Try to re-check "Inbox only" even though it's already checked and see what happens...

  • by WINNIHESEL,

    WINNIHESEL WINNIHESEL Apr 2, 2012 6:38 PM in response to HACKINT0SH
    Level 1 (0 points)
    Apr 2, 2012 6:38 PM in response to HACKINT0SH

    Thanks for the tip, but that didn't do it. The unread count in my case magically appeared a few days after I upgraded to 10.7.3 from the Junk mailbox. It keeps showing 2 unread junk mails, but there are none there (there = in my exchange account). All other iOS devices (phone, iPad) show no unread email count for the same exchange eMail, so it's a local Lion problem. Rumor has it that some index might be screwed up, but rebuilding and all the other good stuff doesn't help. And deleting some preferences files might kill all of my mail settings including all of my local mailboxes, so the Genius Bar guy didn't recommend that. - The wait for Mountain Lion is on.. ;-) -

  • by Glenn Leblanc,

    Glenn Leblanc Glenn Leblanc Apr 2, 2012 7:00 PM in response to WINNIHESEL
    Level 6 (11,011 points)
    Mac OS X
    Apr 2, 2012 7:00 PM in response to WINNIHESEL

    The file responsible for mail index is the envelope.index file. It is located in your Home Library folder/ mail/ V2/ MailData. You can quit mail, navigate to that folder, move the envelope files to the desktop, and restart mail. Hit continue in the message box and it will rebuild the index.

  • by HACKINT0SH,Helpful

    HACKINT0SH HACKINT0SH Apr 2, 2012 7:52 PM in response to Glenn Leblanc
    Level 5 (5,774 points)
    iLife
    Apr 2, 2012 7:52 PM in response to Glenn Leblanc

    Ok, let's go with Glenn's suggestion here:

     

    • Quit Mail if it’s open.
    • In ~/Library/Mail/V2/MailData, delete any file that begins with “Envelope Index,” such as Envelope Index or Envelope Index-shm.
    • Your home Library folder is hidden by default. To display it, choose Finder > “Go to Folder” and then enter “~/Library.”
    • Open Mail.
    • Mail creates new Envelope Index files. This process may take a few minutes, depending on how many messages Mail is reindexing.

  • by Applefrien,

    Applefrien Applefrien Apr 3, 2012 6:04 PM in response to HACKINT0SH
    Level 1 (0 points)
    Apr 3, 2012 6:04 PM in response to HACKINT0SH

    Thank you, HACKINTOSH and Glenn -- your solution worked for me!

  • by WINNIHESEL,

    WINNIHESEL WINNIHESEL Apr 9, 2012 9:27 AM in response to HACKINT0SH
    Level 1 (0 points)
    Apr 9, 2012 9:27 AM in response to HACKINT0SH

    This fixed it for me, too. Took me a while to be that brave. Thanks!

  • by Deyong,

    Deyong Deyong Apr 17, 2012 4:34 AM in response to AlconicCF
    Level 1 (0 points)
    Apr 17, 2012 4:34 AM in response to AlconicCF

    HACKINTOSH and Glenn, THANK you so much, been bugging me for days now! it worked a treat, god I love Apple discussions

  • by Xevio.us,

    Xevio.us Xevio.us May 1, 2012 12:35 PM in response to HACKINT0SH
    Level 1 (0 points)
    May 1, 2012 12:35 PM in response to HACKINT0SH

    Thanks HACKINT0SH. That worked for me. It took a while to reindex my 34,000 messages.

     

    http://support.apple.com/kb/TS1907

  • by luka.mis,

    luka.mis luka.mis Jun 11, 2012 1:09 AM in response to Glenn Leblanc
    Level 1 (0 points)
    Jun 11, 2012 1:09 AM in response to Glenn Leblanc

    tnx Glenn Leblanc

     

    it worked for me too..

     

    have a nice one

    Luka

  • by Glenn Leblanc,

    Glenn Leblanc Glenn Leblanc Jun 11, 2012 4:50 AM in response to luka.mis
    Level 6 (11,011 points)
    Mac OS X
    Jun 11, 2012 4:50 AM in response to luka.mis

    You're welcome. Good to see others are getting help from this Post.

  • by Jeff Linder,

    Jeff Linder Jeff Linder Jun 18, 2012 2:41 PM in response to Glenn Leblanc
    Level 1 (70 points)
    Jun 18, 2012 2:41 PM in response to Glenn Leblanc

    Just joining in here . . . because I had the exact problem, solved by this process. Thanks a million. -Jeff

  • by Glenn Leblanc,

    Glenn Leblanc Glenn Leblanc Jun 18, 2012 2:58 PM in response to Jeff Linder
    Level 6 (11,011 points)
    Mac OS X
    Jun 18, 2012 2:58 PM in response to Jeff Linder

     

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